Promoters Paradise Events and Exhibition Management is looking for a leading telecommunications company in need of a Customer Service Representative to join our team. As a Customer Service Representative, you will be the front line of communication between our company and our valued customers. Your primary goal will be to provide exceptional customer service, resolve any issues or inquiries, and ensure customer satisfaction.
- Promoters Paradise Events and Exhibition Management takes pride in delivering top-notch services and products to our customers. We are committed to fostering a positive and supportive work environment where employees can thrive and grow. Join our team today and be part of a dynamic and exciting industry!
Skills
Responsibilities
- Handle incoming customer calls and emails professionally and courteously
- Provide accurate information and assistance regarding products, services, and promotions
- Resolve customer complaints and issues in a timely and satisfactory manner
- Escalate more complex customer inquiries to the appropriate departments
- Keep detailed records of customer interactions and transactions
- Collaborate with internal teams to ensure customer needs are met
- Continuously update and expand knowledge of our products and services
Requirements
- Previous experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to remain calm and professional in high-pressure situations
- Proficiency in using customer service software and systems
- Outstanding organizational and multitasking skills
- Flexibility to work shifts, including evenings and weekends