Our client is a leading Company in a leading Manufacturing Industry. They are now looking for an Employee Care Centre to join them.
Roles & Responsibilities
- Monitors day-to-day operations assigned for Employee Care Centre to ensure compliance with the established standards and procedures.
- Review teams’ daily performance using ticketing & WebEx application
- Oversees the handling of customer-related issues from inception till resolution
- Drives customer satisfaction by pro-actively developing tools and resources to resolve issues and complaints.
- Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
Skills
Preference
- Immediate Joiner is preferred
- Change Mgmt.
- Excellent interpersonal negotiation skills and written and spoken English
- Experience in Robotic Process Automation
Qualifications:
- Masters in Human Resource
- Working experience in SAP Success Factor
Benefits:
- Medical Insurance
- Employment Visa