• Min. Bachelors Degree in Business Administration, Finance/Banking or Marketing/Hospitality.
• UAE / GCC / Subcontinent experience – atleast 2 year in UAE
• Escalated complaints reports, maintain complaint resolution with TATs
• Monitor CX KPIs, reports, transaction analysis
• MI, PPts, products & impact on customers
• Other reports analysis e.g., VOC 
• Experience in Customer experience Management.
• Excellent communication skills across all levels and high level of empathy
• Strong experience in client-driven, high-value marketing
• Advanced knowledge about banking products and processes
• Ability to handle large quantity of data using MS excel & analytical tools. Well verse with MS office skills.
• Customer service oriented
• Goal-orientated and self-motivated.
• Ability to work under pressure and in critical situations
• Must be innovative
• Good team player

Skills

• Prior work exposure in the field of customer support and service.
• Familiarity with CRM systems and practices.
• Strong phone handling skills and active listening.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent computer skills.