To ensure that members; guests receive prompt and cordial attention in order to maximize

efficiency and satisfaction in accordance with the club’s standards, policies and procedures laid

down by the management.

1. Main Duties:

(Job Related Duties)

 To maintain appropriate standards of conduct, dress, hygiene, appearance, and posture at all

times. To ensure all staff also follow this.

 To greet and welcome members and guests with a smile and to offer correct information

regarding membership details, dress code, policies, restaurant timings, age restriction for

children at the fine dining, points of interest and entertainment during special days.

 Familiarize names of members and greet them accordingly.

 To receive guests for management staff and direct them according to prior appointments,

 Always ensure to have sufficient membership forms, brochures, and any other details

pertaining to reception.

 To be aware of the day to day activities, functions, entertainments and who is the Duty

Manager.

 Taking messages for the management in their absence and ensure that the messages are

given promptly on arrival.

 Anticipating the need for taxis and to follow up in order to avoid delay.

 In the event of a guest complain, inform the Outlet Supervisor or the duty manager the

nature of the complain. Always be polite, diplomatic and courteous when handling

complains.

 To charge the guests & members for any overseas calls, local calls other than Dubai and

mobile calls and issue a receipt.

 Accept reservations and cancellations (when the restaurants are closed) according to

procedure for both restaurants and inform the caller when taking the booking about the

dress code, policy of children and repeat the reservation details.

 To maintain orderliness and cleanliness in the reception and lobby at all times. In case

maintenance or housekeeping is required inform them accordingly.

 To accept payments from members when Accounts Department is closed.

 Ensure that the radio is always kept in channel #2.

 To maintain records of lost and found items and to inform the Duty Manager if any valuable

items are found.

 Relieve co-Receptionist and Operators as and when required.

 Inform the Supervisor of any problems or important things you would like the management

to be aware of.

 Have a fair knowledge of the first aid kit, emergency telephone numbers and fire exits.

 When writing log entries, make sure the entries are legible and with details.

 Be courteous, prompt and punctual in performing duties and give attention to details and

ensure to be a good team member.

 Should be open to new ideas and make suggestions in order to improve the club’s standards

and facilities and your working environment.

 Collect the reception float and keys from the Accounts in the morning and copy the function

sheet for the operator and deposit the float back in the evening.

 To follow-up if any items are borrowed.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in

various extra activities contributing towards individuals and organizational growth.

Represents the department or a group in various committees, such as the Staff Committee, Green

Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire

Marshall or First Aider.

Skills

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps

throughout serving internal and external customers.

4. IT Security Awareness:

a) Read, Understand and comply with all applicable Information Security Policies and Procedures

of wasl DG.

b) Co-operate, co-ordinate and share information with Internal/External Audit teams as

appropriate and applicable.

c) Attend Information Security Awareness sessions conducted by the wasl IT Department.

d) All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches)

• shall be immediately reported to the IT Service Desk.