Call Center Agent

الإمارات - Dubai United Arab Emirates
  • Manage inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • provide information to the customer about our products and create lead using proper lead type.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
  • Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Skills

  • Expertise in working as a call center professional in a professional agency or BPO.
  • Adept in handling different functions of the telephone along with fluent spoken skills.
  • Showing high efficiency along with handling several tasks in the daily routine.
  • Strong command of handling relevant computer operation activities to boost overall work productivity.
  • Polished convincing and negotiations skills.
  • Ready to adapt and elevate existing skills based on improvement feedback.
تاريخ النشر: ٢٧ فبراير ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٢٧ فبراير ٢٠٢٤
الناشر: Bayt