IT Call Center/ Customer Service Agent- Emiratization/ Nationals

A. Accountabilities:

• Direct contact with customers through multiple communication channels to answer their inquiries about company services, setting appointments and solving claims with professional and hospitable manners.
• Answer inbound/outbound calls and assist customers who have particular inquiries or questions.
• Communicate with potential customers to build and emphasize their interests into company-provided services.
• Identify service opportunities and present benefits effectively to acquire new business.
• Conduct all telephone activities related to the scope of business. 
• Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
• Update the customers’ profiles in the system and cleanse the old data to avoid conflict.
• Handle customer complaints effectively and escalate to higher levels.
• Apply to company policy and procedures.
• Follow up the calls of the customers with clerical duties which include calling, emailing, faxing, and filling up paperwork.

Skills

B. Qualification:

• Knowledge and experience in computer and have IT background-preferred of candidates are computer related graduate.
• Answer incoming calls and respond to customer's emails.
• Management and resolve customer complaints.
• Identify and escalate issues to supervisors.

C. Experience:

• Fresh graduation or experience between 1 ~ 2 Years.
• Fresh desk Ticketing System is preferable experience.

D. Education:

• High School Diploma or any relevant bachelors degree.

E. General Skills:

• Knowledge in MS Office.
• Telephone Techniques.
• Customer Oriented.
• Effective communication skill.
• Solving problems.
• Information Monitoring.

F. General Remarks:

• Emiratization/ Nationals is mandatory.
• Salary range is 5000-6000/- AED.
• Bilingual ( English/ Arabic).