Call Center Agent

الإمارات - Dubai United Arab Emirates
  • Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
  • Analyze client requirements and offer the best possible solution or information.
  • Keep the customer interested in the features and utility of a product through effective telephonic communication.
  • Develop long-term contacts through qualitative telephonic discussions and conversations.
  • Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

  • Prior exposure to working in a call center or customer service support profile.
  • Good command of verbal communication skills to intrigue the listener and provide accurate information.
  • Ability to multi-task.
  • Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
  • Polished convincing and negotiations skills.
  • Ready to adapt and elevate existing skills based on improvement feedback.
تاريخ النشر: ٤ مارس ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٤ مارس ٢٠٢٤
الناشر: Bayt