• Understand the demand of consumers to provide timely service and solutions.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Create a concise report on client interaction to facilitate a swift decision-making process.
• Interact with the senior management to understand updated organizational policies and new products.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Must have spoken Chinese and English
• Familiarity with CRM systems and practices.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.