Call Center Agent

الإمارات - Dubai United Arab Emirates
  • Attend and manage formal calls and provide accurate and concise information without any delay.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Explain all the essential details of the organization's products and services to captivate the customer's attention.
  • Develop long-term contacts through qualitative telephonic discussions and conversations.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

  • Expertise in working as a call center professional in a professional agency or BPO.
  • Adept in handling different functions of the telephone along with fluent spoken skills.
  • Ability to multi-task.
  • Good computer skills.
  • Refined communication skills with an ability to persuade customers.
  • Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt