1. Reservation and Ticketing:

• Assist clients in booking flights, accommodations, and other travel-related services.
• Provide information on available travel options, schedules, and pricing.
• Confirm reservations and issue tickets, ensuring accuracy and compliance with relevant regulations.
• Handle changes, cancellations, and rebooking as needed.

1. Travel Guidance:

• Act as a knowledgeable resource for travelers, offering information on destinations, culture, local attractions, and travel itineraries.
• Provide advice on visa requirements, health precautions, and travel insurance options.
• Offer recommendations for restaurants, activities, and transportation options at the destination.
• Address any questions or concerns travelers may have regarding their journey.

1. Customer Service:

• Provide exceptional customer service by addressing inquiries promptly and professionally.
• Maintain a positive and empathetic attitude when handling customer issues or complaints.
• Ensure client satisfaction by going the extra mile to meet their needs.

1. Documentation and Records:

• Maintain accurate records of reservations, tickets, and client information.
• Stay updated on travel regulations, visa requirements, and any industry-related changes.
• Prepare and present necessary travel documents and itineraries to clients.

1. Sales and Upselling:

• Identify opportunities for upselling travel-related services such as tours, travel insurance, or car rentals.
• Contribute to the company's revenue growth by meeting or exceeding sales targets.

Skills

Requirements:

• Proven experience in reservation and ticketing within the travel and tourism industry is highly desirable.
• Strong knowledge of booking systems and ticketing software.
• Excellent communication and interpersonal skills.
• A passion for travel and a deep understanding of different destinations and cultures.
• Detail-oriented and capable of multitasking in a fast-paced environment.
• Proficiency in using relevant computer applications and tools.
• Willingness to work flexible hours, including weekends and holidays as required.
• Travel industry certifications, such as IATA, would be a plus.