Overview of the role:

The job holder is responsible for merchandising and trading across the M&S Ecommerce platforms and 3rd Parties to drive trade and experience across Clothing, Home, Beauty & Food. The job holder will also be accountable for delivering market leading customer experience and support the Senior Online Merchansier in developing and executing M&S standards.

What you will do:-

Description of Accountability:

• Monitor web analytics as per principle guidelines
• Work on Improvement plans to enhance customer experience
• Incorporate Best Practices online to ensure online to offline flow.  
• Manages Online Merchandising – Category Listing
• Prepare reports and analyze conversion numbers
• Demand Management (from Sales insights)
• Develop SEO (search engine optimization) and pay-per-click (PPC) Strategy/Marketing Plans
• Manage promotions
• Keep Ecom site exciting and alive (Banners, Blogs)
• Building strong relationship with internal and external teams, especially the Buying and other brand teams

Skills

Required Skills to be successful:

• Able to work at pace with an impatience to get things done
• Resilient and driven, with the desire to succeed
• Passionate about their work with a can-do attitude
• Strong eye for product and for trading
• Strong/excellent attention to detail
• Strong commercial skills (commercially astute)
• A team player capable of working cross-functionally in a collaborative manner
• Results-orientated, with the ability to drive and deliver the implementation of new ideas
• Ambition, while grounded in reality
• Excellent communication skills
• Interpersonal Skills.
• Problem analysis and problem-solving
• Delighting Our Customers
• Collaboration 
• Managing Complexity 
• Taking Initiative
• Drive for Results

What equips you for the role:

• Bachelor Degree (Masters Preferred)
• 3-6 years’ experience in similar field
• Range/category experience or previous company experience at the same level
• Good planning, organizational and prioritization skills
• Highly operational, with an understanding of retail processes
• Strong analytical and numerical skills – someone who quickly grasps the key drivers of the fast Beauty and Skin care market
• Good working knowledge of MS Office
• Good working knowledge / experienced user of an eCommerce content management system
• Attention to Detail
• Highly Numerate
• Product Confident
• Good Communicator
• Optimistic Attitude
• Works at Pace with an Impatience to get things Done
• Cultural Awareness