Service Advisor - EV | Al Futtaim Automotive | Electric Vehicles

Overview of the role:

This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.

What you will do:

•   Build long-term relationships with customers to ensure customer retention & loyalty.

•   Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.

•   Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. 

•   Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.

•   At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. 

•   Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.

•   Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. 

Skills

Required Skills To Be Successful:

•   Minimum 3 years experience with automotive industry, preferably in a similar service role related with EV’s. 

•   Technical knowledge provides up-to-date technical information in response to customer inquiries.

•   Excellent customer service, willing to go the extra mile.

•   Strong English communications skills, Arabic speaker an added advantage!

What Equips You For The Role:

•   Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering

•   Minimum of 3 to 5 years’ experience in the automotive industry or similar role.

•   A broad based knowledge to service as a reliable consultant is essential for this role.