Overview of the role

We are currently looking for a Parts Supervisor to work for Lexus Dubai. This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.

What you will do

• Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets. 
• Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers. 
• Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
• Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. 
• Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
• Ensure accurate information capture of customer details on SAP for effective customer data management.

Skills

Required skills to be successful

• Spare parts sales experience in the automotive industry
• Ability to manage a team
• Knowledge with parts catalogue
• Good systems knowledge preferably with SAP

About the team

This position directly interacts with Customers, Service Advisor, Parts Supervisor, Job Controller, Technicians and Workshop Manager and reports to the Aftersales Manager.

What equips you for the role

• Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
• Minimum of 5 years’ experience within spare parts operations, preferably as a Parts Supervisor or on a similar parts operation role. 
• Ability to speak, write and read English to deal with supervisors and customers 
• Working knowledge of MS office, SAP knowledge preferred
• Proficient with Electronic Parts Catalogue (EPC)
• Has good product and process knowledge