Overview of the role:
The job holder is responsible for merchandising and trading across the M&S Ecommerce platforms and 3rd Parties to drive trade and experience across Clothing, Home, Beauty & Food. The job holder will also be accountable for delivering market leading customer experience and support the Senior Online Merchansier in developing and executing M&S standards.
What you will do:-
Description of Accountability:
- Monitor web analytics as per principle guidelines
- Work on Improvement plans to enhance customer experience
- Incorporate Best Practices online to ensure online to offline flow.
- Manages Online Merchandising – Category Listing
- Prepare reports and analyze conversion numbers
- Demand Management (from Sales insights)
- Develop SEO (search engine optimization) and pay-per-click (PPC) Strategy/Marketing Plans
- Manage promotions
- Keep Ecom site exciting and alive (Banners, Blogs)
- Building strong relationship with internal and external teams, especially the Buying and other brand teams
Skills
Required Skills to be successful:
- Able to work at pace with an impatience to get things done
- Resilient and driven, with the desire to succeed
- Passionate about their work with a can-do attitude
- Strong eye for product and for trading
- Strong/excellent attention to detail
- Strong commercial skills (commercially astute)
- A team player capable of working cross-functionally in a collaborative manner
- Results-orientated, with the ability to drive and deliver the implementation of new ideas
- Ambition, while grounded in reality
- Excellent communication skills
- Interpersonal Skills.
- Problem analysis and problem-solving
- Delighting Our Customers
- Collaboration
- Managing Complexity
- Taking Initiative
- Drive for Results
What equips you for the role:
- Bachelor Degree (Masters Preferred)
- 3-6 years’ experience in similar field
- Range/category experience or previous company experience at the same level
- Good planning, organizational and prioritization skills
- Highly operational, with an understanding of retail processes
- Strong analytical and numerical skills – someone who quickly grasps the key drivers of the fast Beauty and Skin care market
- Good working knowledge of MS Office
- Good working knowledge / experienced user of an eCommerce content management system
- Attention to Detail
- Highly Numerate
- Product Confident
- Good Communicator
- Optimistic Attitude
- Works at Pace with an Impatience to get things Done
- Cultural Awareness