The Opportunity
As the Field Supervisor for Travel Retail, you will champion Puig's presence across duty-free outlets, focusing on enhancing the customer experience and driving sales, mainly within Dubai and Qatar airports. You will spend most of your time on the shop floor leading, coaching, driving sales, and engaging the Brand Representative team (BR), ensuring operational excellence, and following the brand's standards. You will be based in Dubai, UAE (80% airport, 20% office), and you will be required to travel mostly to Qatar and occasionally to the rest of the GCC airports.
What you'll get to do SELL-OUT/ FIELD MANAGEMENT
- Drive retail sales while delivering a best-in-class consumer experience. This involves reviewing team sales productivity and performance on a regular basis and identifying opportunities to achieve optimal performance.
- Deliver retail operational excellence to provide an efficient and effective work environment.
- Main flow of reporting feedback from shop floor & strong communication between BRs and TRME Office team
- Constant reporting & follow up of needs on shop floor (BR + consumer experience needs)
Training - Is constantly on the shop floor delivering live coaching to BRs (observe, coach, and react continually improving shopper experience and team capabilities
- Special focus on improving Consumer Experience and Fragrance Profiling skills for Niche BRs
- Focus on building confidence in artistry expertise and cross-selling for makeup BRs.
- Coach prestige BRs on product knowledge, customer service, and selling skills.
INSTORE VM - Ensure all merchandising standards are always met as per guidelines. Optimize VM with local adaptations.
- Ensure constant feedback to the Retail Design & VM Manager.
- Work closely with the Retail Design/VM and Marketing Team for all briefings on upcoming brand activations and in-store animations (this includes creating and tracking concrete action plans to motivate the BRs team and drive traffic to the store)
We'd love to meet you if you have
Regional (ME) experience in a similar field role within the beauty sector, ideally in Fragrance. Experience in Travel Retail is an asset.
A few things you'll love about us - An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
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