• Deal with the organization's telephonic conversations with utmost diligence and punctuality.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Keep records of all conversations in our call center database in a comprehensible way.
• Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Portraying a positive outlook towards suggestions from the management related to required improvements.