COME JOIN THE WORLDu2019S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 11 consecutive years until 2023.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.

To learn more about our culture, motivated people and our purpose, please visithttps://careers.dhl.com/global/en

ABOUT THE ROLE

To provide initial set-up and on-going user support for all Front End Services (FES), including hardware and software covering DHL Abu Dhabi HUB & Dubai south area.
To provide first level support for all FES Services.
To be responsible for tickets dispatched to the UAE Abu Dhabi & Dubai South area, ensuring correct categorisation and timely delivery.
To ensure that all DHL Security requirements and legal obligations regarding software licensing are communicated to the IT Services Manager.
To maintain/manage IT Infrastructure as per DHL standards and ensure have DR plan in place.

YOUR TASK

_{u00B7 To deliver the configured machine to the user, connect to the network and ensure that the user is satisfied with the service provided.}

_{u00B7 To provide the user with basic training to utilize the PC or operations equipment and avoid future problems.}

_{u00B7 To respond with the appropriate degree of urgency to problems and requests from the Service Desk for user support.}

_{u00B7 To respond to requests for equipment set up for meetings and presentations.}

_{u00B7 To participate in country projects with an IS element as and when required.}

_{u00B7 To support all Field deployed IT equipment within UAE department.}

_{u00B7 Provide server and other equipment set-up support to Abu Dhabi & Dubai South area projects with an IT element.}

_{u00B7 To maintain all Services and hardware at agreed operational performance levels.}

_{u00B7 To resolve problems either through personal action or by organising resolution through the ITSC Helpdesk or a third party vendor.}

_{u00B7 To set up personal computer for both hardware and authorized software.}

_{u00B7 To ensure the functionality and accessibility of all shared peripherals such as printers, plotters, scanners, etc}

_{u00B7 To ensure that all personal computers have installed with DHL Standard OS, with the latest anti virus software and that all automatic updates are being installed in a timely manner.}

_{u00B7 Plan, deploy and commission new servers / workstations including installation of relevant OS and software to handle increasing business and an expanding user base within the context of relevant MEA policies and procedures.}

_{u00B7 Plan and deploy software while maintaining asset management, security policies and agreed standard operating environment}

YOUR PROFILE

u00B7 5 years experience in a technical support role

u00B7 Degree in Information Services / Business (or equivalent)

u00B7 Communication skills in English bothspoken and written, other languages is an advantage

u00B7 Technical expertise in

o Personal computer set up and preparation for use both hardware and software

o 1st Level hardware and software troubleshooting

o Server set up and preparation for use (hardware and software)

o IBM / Intel compatible PC hardware configurations

o Windows 10/11 operating systems

u00B7 Support of standard desktop applications such as

o Microsoft Office 365, Outlook, Visio, etc.

o TCP/IP, SMTP, DNS, DHCP, AD

o Internet technologies

o Zebra Scanners

o Network Printers