Our client based in Abu Dhabi is looking for a Hospitality Supervisor for its firm. The ideal candidate must have UAE experience to handle the executive client services.

Oversee day-to-day operations, coordinating with all support staff to ensure smooth functioning.

·       Train support staff in accordance with hospitality protocols, ensuring high standards of service delivery.

·       Maintain strong customer relations, fostering positive experiences for both employee and guests.

·       Prioritize employee & guest satisfaction by promptly addressing concerns and ensuring exceptional service.

·       Monitor service quality and uphold company standards.

·       Manage inventory and supplies, ensuring adequate quantities and quality for daily operations.

·       Evaluate support staff performance and engagement, providing feedback and recognition.

·       Prepare financial reports based on operational activities and expenses.

·       Handle employee & guest complaints professionally and promptly, resolving issues to satisfaction.

·       Lead and motivate support staff team, taking ownership of all activities and encouraging a collaborative work environment.

·       Enhance employee& guest satisfaction through extraordinary service delivery.

·       Conduct inventory management checks to optimize stock levels and minimize waste.

·       Manage the supply chain, tracking inventory and ordering essential supplies for smooth operations.

·      

Skills

Experience no less than five years in hotels, VIP companies or hospitality companies

·       Excellent supervision skills

·       Excellent communication skills

·       Excellent Microsoft office knowledge ( Excel , PowerPoint…)

·       Excellent knowledge in reporting

·       Presentable