• Respond promptly and professionally to customer inquiries through live chat, phone, and social media channels
• Understand customers' needs, preferences, and pain points to provide personalized assistance and support
• Collaborate with the sales team to provide pre-sales support to potential customers, guiding them through the platform and explaining the services offered and the benefits and features of the platform
• Help customers navigate the process of listing their cars for sale or finding suitable vehicles to purchase, offering guidance and troubleshooting assistance when needed
• Coordinate and schedule vehicle inspections for customers who wish to sell their cars through the platform • Monitor and moderate content on all social media platforms, including comments, messages, and reviews
• Foster positive relationships with customers by actively engaging with them on social media and responding to their comments and messages
• Collaborate with cross-functional teams to implement customer-centric improvements and optimize the overall service quality
0 - 2 years of experience in the social media moderation, customer service, customer care, sales support or a related field (Fresh graduates who are only interested in starting their career in this field are welcome to apply) Familiarity with the automotive market is advantageousExcellent written and verbal communication skills Proficiency in using CRM software, customer support platforms, social media moderation and other digital toolsStrong analytical and problem-solving skills to address customer issues and find suitable solutionsEffective prioritization and time management skills to handle multiple customer requests and meet deadlinesA team player who can collaborate with cross-functional teams, such as sales, operations, and technical support, to ensure a seamless customer experienceVery Good English Language Skills - Spoken and Written