- Lead and manage a team of customer service representatives, including training, coaching, and performance evaluation.
- Provide accurate, valid and complete information by using the right method/tool
- Keep records of customer interactions, process customer accounts and file documents
- Follow up with team to develop new solutions for any customers problems
- Take the extra mile to engage the customer
- To train new colleges and supervise their ways of handling issues
- To build a strong relationship with customers.
- Develop and implement strategies to improve customer service efficiency and effectiveness.
- Monitor team performance metrics and KPIs and provide regular reports to management.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Collaborate with other departments, such as Sales and Product Development, to address customer issues and improve overall customer experience.
- Conduct regular team meetings to communicate goals, updates, and best practices.
- Stay up to date with industry trends and customer service best practices and implement relevant changes to improve service quality.
Bachelor's degree in business administration or any related field.minimum 7-10 years of relevant experience, real state background is a mustExcellent command of English.Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.Excellent communication skills, both written and verbal.Demonstrated ability to handle difficult customer situations with professionalism and empathy.Proficiency in CRM software and other customer service tools.Ability to analyze data, identify trends, and make data-driven decisions.Customer-focused mindset with a passion for delivering exceptional service.