Job Title:               Field Manager

Report to:             programme manager

Department:         Programs

Supervision Of:    Field staff

Duty Station:   Karak with field visit to Amman, Tafileh, and Ma’an (not exceed 25%) - No transportation will be provided apart from the field visit.

Status:   Full-time

ABOUT INTERSOS:

INTERSOS is an International NGO that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.We provide primary assistance in terms of food, shelter, medical assistance and basic goods, while also ensuring that basic needs, education, safe water and health needs are met during the recovery phase.Since 2012, INTERSOS has had operations in the Middle East to contribute towards ensuring emergency relief and social protection assistance for Syrian refugees fleeing their home in search of safety, with special focus on most vulnerable groups (children, women, elderly and persons with special needs).In Jordan, INTERSOS has focused its humanitarian response on supporting Syrian families displaced across urban and rural areas, as well as vulnerable host communities, with a programme that concentrates on protection

OBJECTIVE OF THE POSITION:

The Field Manager is in charge of implementing INTERSOS programmes in her/his field of operation, ensuring detailed and coordinated activity planning, support for programme monitoring, and oversight of all operational aspects of programme implementation.She/he is responsible for delivering planned services to beneficiaries in an accountable, efficient and effective manner, in compliance with relevant standard operating procedures, established and applied (INTERSOS, UN, international) protocols and standards for protection (SPHERE, PHAST, case management, referral etc.).She/He provides overall leadership for operations in his/her field of operation and contributes to the management of the overall country program as member of the extended Senior Management Team (eSMT).

MAIN RESPONSIBILITIES: 

Under the supervision of the Head of Mission, ensure all field activities are implemented in line with INTERSOS principles and guidelines, in an efficient and effective manner.

• Supervise the work of the field team members.
• Lead the field team to achieve planned project outputs and objectives.
• Lead the development of detailed weekly work-plans, allocating staff and resources in an efficient and effective way.
• Follow-up with all the teams to ensure all activities implemented are on track.
• Ensure all teams are fully supported in terms of management and coordination, in particular coordination between different projects on-going in the field of operation.
• Contribute to the development and implementation of new strategies and activities to enhance programme delivery in line with the identified needs of the beneficiaries.
• Regularly provide written programmatic reports and contribute to the preparation of status and progress reports.
• Promote a good working environment for field staff and lead internal dialogue and collaboration across sector/project teams.
• Contribute to the evaluation of the impact of interventions and remaining needs, including collecting and analyzing data that could support an analysis in terms of: main protection concerns and trends; geographical locations, as well as trends in vulnerabilities; impact of the proposed action and possible way forward
• Use the tools and terminology of project cycle management to communicate project activities and objectives to the field team.

Representation

• Under the supervision of the Program Manager / Protection coordinator, liaise with targeted communities, key informants, local authorities, and any key stakeholder that could support and inform the program.
• Represent INTERSOS in formal communications with local authorities.
• Represent INTERSOS in a positive and professional manner to contribute to the creation of a positive image and overall credibility of the organization, notably through the application of INTERSOS mandate, ethics, values and stand-point with regard to other actors.

Accountability

• Ensure the confidentiality of INTERSOS and beneficiary data.
• Ensure field office compliance with established INTERSOS global procedures and rules on finance, logistics and programmes.

Human Resources

• Ensure good HR practice for all field office staff, including the promotion of a friendly and professional working environment, and providing opportunities for staff development and learning.
• Ensure staff performance appraisals are conducted regularly as per INTERSOS HR policies and procedures.
• Advocate and plan for professional development for all staff in field of operation.
• Provide input to, and deliver, where applicable, training for national staff to increase their responsibilities in order to build capacity, and ensure sustainability of programs. (this point will remain for those who supervise a team)

Working Relationships

• Proactively engage with the Head of Mission, Project Managers, Protection coordinator and other key staff in the Country Office.
• Build a positive and productive working relationship with staff in the field of operation.

Security

• Ensure the application of, and compliance with, INTERSOS security protocols and policies.

POSITION REQUIREMENTS

Education

• Bachelor’s degree in management, human rights, social studies or any related field.
• Master’s degree is preferable.

Professional experience

• Ideally at least 4 years of professional experience in the humanitarian sector as management role.

Professional requirements

• Excellent understanding of project cycle management (formal training/certification in PCM would be an advantage).
• Experience implementing protection programmes would be an advantage.
• Demonstrated problem solving ability.
• Experience working with an INGO in humanitarian emergency operating context.
• Working knowledge of donor requirements and compliance issues.
• Good working knowledge of MS Office or equivalent.
• Oversight of basic admin/finance issues.
• Ability to work independently.