Roles & Responsibilities.

• Serve as second/third level support for laptops, mobile devices, printers, and telephones.
• Responsible for provisioning new accounts and hardware during the onboarding process.
• Install, configure, and support all hardware and software on workstations in the environment.
• Responsible for asset management of all laptops, phones, and other IT devices at the contact Centre.
• Provide support and troubleshoot day-to-day issues for contact Centre systems and applications.
• Escalate and follow up on issues to Corporate IT and the Service Integrators in a timely manner

Skills

Preference

• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), or ITIL certification.
• 1 Month Notice Period

Qualifications:

·         5+ years supporting end-users in a corporate environment.

·         Basic understanding of Active Directory - User and Computer Management, etc.

·         Server and hardware installation and troubleshooting.

·         Network connectivity troubleshooting and configuration (VPN, Wireless, and LAN).

·         Experience with Office 365/O365.

·         Virus and malware removal tools.

Benefits:

• Medical Insurance for Self
• Employment Visa for Self