Roles & Responsibilities

• Sales and Customer Service:

Finding potential customers and visiting them to generate revenue and build a successful business relationship with clients.

Assist customers in selecting the appropriate rental vehicle based on their needs and preferences.

Promote and upsell additional products and services, such as Tour Packages & Excursion Tickets and other add-ons.

Handle customer inquiries, bookings, and reservations, both in-person and over the phone.

Ensure a seamless rental process from start to finish, including vehicle inspection and contract completion.

• Client Relationship Management: Build and maintain strong relationships with customers to encourage repeat business.

Follow up with clients post-rental to ensure customer satisfaction and gather feedback.

Handle customer complaints and resolve issues in a timely and professional manner.

• Sales Target Achievement: Meet or exceed monthly and quarterly sales targets.

Identify and pursue new business opportunities to increase revenue.

Participate in marketing initiatives and promotional activities to attract new customers.

• Administrative Duties: Maintain accurate records of customer interactions, transactions, and vehicle availability.

Process payments, refunds, and adjustments as needed.

Prepare and submit daily, weekly, and monthly sales reports to management.

• Vehicle Management: Coordinate with the operations team to ensure vehicles are clean, well-maintained, and ready for rental.

Monitor vehicle inventory and assist in managing fleet logistics.

Skills

Desired Candidate Profile

• Proven experience in sales, preferably in the Tourism, car rental or automotive industry.
• Strong customer service skills with a focus on building long-term client relationships.
• Excellent communication and negotiation abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and sales software.