Are you passionate about delivering exceptional customer service? We have an exciting opportunity for you!

Position: Customer Service Representative

Company: Travels and Tours Company

Location: Sharjah, Al Nahda, UAE

Responsibilities:

• Assist customers with inquiries and provide information about travel packages and services.
• Handle booking requests and ensure a smooth travel experience for clients.
• Resolve customer issues and complaints promptly and professionally.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Proven experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations with a positive attitude.
• Familiarity with travel and tours industry is a plus.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Commendable presentation skills to convey important points to the audience effectively.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Excellent computer skills.