About PayOne
PayOne is the leading payment technology company in the MENA region that is transforming the digital payment experience for businesses. With over 20 years of expertise, we own and build our technology in-house, providing tailored payment solutions for various sectors. Our mission is to remove the technology burden and create an exceptional customer experience so you can focus on your core business.
Discover our culture here and get the inside scoop from our team here!
Job Overview
The Merchant Services officer will oversee reported incidents across PayOne departments, handling business inquiries and problems by diagnosing, troubleshooting, and conducting root-cause analysis for incidents and technical developments.
What You'll Do
- Coordinate and participate in resolving problems and issues related to PayOne products, solutions, and services as well as third-party systems, applications, and services
- Participate in maintenance, support, administration, and troubleshooting of PayOne solutions at clients’ sites or hosted at PayOne including systems/modules configurations, merchant on-boarding, and client support including facilitating proof of concepts
- Participate in managing and supporting gateway Multi-channel (Web, POS, Kiosk … etc.) Web Applications
- Participate in maintenance, support, and troubleshooting packaged software including integration packages provided by PayOne for the end clients using the required technology (e.g. J2EE/.NET Application Servers, Web servers, etc.)
- Conduct routine software audits of PayOne solutions at clients’ sites and data center workstations and servers to ensure compliance with established standard policies and configuration guidelines
- Coordinate and participate in resolving problems and issues related to third-party vendors interconnected/integrated with PayOne software solution components/Running Systems and modules
- Apply, develop, and promote standard operating procedures, and ensure that all the services and business requirements are running smoothly
- Perform problem resolution and provide 24 x 7 on-call support (including after working hours, during weekends, and holidays)
- On a regular basis provide recommendations on enhancing and further improving the client’s managed services and operations
- Provide timely status and updates to supervisors and project Operations managers
- Provide formal/informal training for clients/colleagues where/when required
- Transfer necessary and required knowledge for new colleagues joining the team in order to be able to conduct their job responsibilities effectively
- Obtain formal certification in relevant technologies and topics where applicable
- Ensures that system security procedures are implemented, executed, and followed
- Utilize strong problem-solving and analytical skills to meet PayOne SLS (Service Level Specifications) commitments with customers toward their business continuity and smooth operation
- Facilitate and Implement PayOne documentation standards to have a centralized knowledge base
- Maintain Reports and queries from PayOne system to meet clients’ requirements that cover clients’ business goals
- Maintain EOD jobs and routines that complete PayOne business cycle such as EOD file delivery, support tickets, chargeback cases processing, certification exercises, and clearance with 3rd parties, along with being compliant with standards
Who You Are
- BSc Degree in software engineering, computer Science, or any other related field
- A maximum of 2 years of experience
- Familiar with Java and/or .NET development is a plus
- Experience in PCI-DSS compliant environment is desired
What's In It For You?
We invest time and resources Into Making Sure PayOne is as good as the people we hire. here are some of the reasons we attract the best people: