To provide technical support to the Case Managers and ensure that they work according to project guidelines and best practice principles.

Core Responsibilities:

• Leads the preparation of comprehensive case studies, needs assessments of received cases and provides recommendations; follows up on active cases and conducts periodic site- re-investigations;
• Supervises case assignments, draft service plans, review cases progress and determine case closure;
• Ensures the fulfilment of the work plan in accordance with the general objectives of the programme and provides technical, administrative and logistical support necessary for the implementation of the different activities of the programme;
• Develops plans for quick crisis intervention, whenever needed;
• Supervises the Case Managers and fosters the development of team spirit; Strengthens ties with the main actors (not directly involved in the programme) in the psychosocial field in the region they are responsible for;
• Works closely with the Project manager on implementing the Case Management approach in line with best practices, including providing feedback on the case management system and supporting programmatic development;
• Develops case plans that respond to the needs addressed in initial and comprehensive assessments and seek support of supervisor when necessary;
• Regularly follows up to ensure all services and action points listed in the case plan are carried out within agreed time frames, ensures that progress is regularly reviewed;
• Provides technical support and guidance, coaching and mentoring and debriefing the Case Managers using a strengths-based approach;
• Formulates and implements skills development plans for the staff related to the Case Management approach and developed referral system;
• Cultivates cohesive case management teams that have a focus on self-care both on an individual and a group level, that value cooperation, skill sharing, reflective practice, and mutual support;
• Provides periodic reporting on cases, and report to the Project Manager concerning the project achievements, successes, challenges, and indicators as well as their progress;

Managerial Responsibilities:

• Manages the team by evaluating the performance of team members, provides feedback on an on-going basis, identifies development needs and coaches them to ensure on-going capability development.
• Identifies training needs and organizes trainings for the department on various aspects on which the role holder has responsibilities

Qualifications:

• Bachelor Degree in Psychology or any related field.
• Strong English and Arabic language skills (written and spoken).
• 5 – 7 years.
• Experience in case management.
• Experience in a supervisory role.