About the Role

Administrative Assistant serves as the first point of contact for visitors, clients, and staff. This role involves greeting guests, answering phone calls, managing front-desk operations, and performing various administrative tasks to ensure smooth daily office functioning. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks

Responsibilities

• Greet visitors and clients, directing them to the appropriate person or department.
• Answer, screen, and forward incoming phone calls in a professional manner.
• Handle incoming and outgoing mail, packages, and deliveries.
• Manage visitor sign-in and ensuring security protocols are followed.
• Provide basic information about the organization, services, or facilities.
• Confirm appointments or meetings for visitors and staff.
• Assist with data entry, filing, and maintaining office records.
• Prepare and maintain front desk reports such as visitor logs and call records.
• Handle inquiries from clients and customers, resolving or escalating issues as necessary.
•  Provide a positive, friendly, and professional first impression to anyone visiting or calling the office.
•  Maintain a clean and organized reception area.
• Ensure the lobby is well-stocked with brochures, marketing materials, or other necessary items
• Order and manage office supplies for the reception area.
• Ensure file organization based on office protocol.
• Provide ad hoc support around office as needed.

Qualifications

• A high school diploma or equivalent is typically required.
• A degree or certification in business administration, communications, or a related field is a plus.
• Strong interpersonal, customer service and communication skills
• Ability to multitask
• 1-2 years of experience in a similar role, such as office administration.
• Experience using phone systems, office equipment (copiers, fax machines).
• Proficient in Microsoft Office suite.