More about the role:

At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we currently have an amazing opportunity for an Fleet Operations Manager in our operations team. We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture.

What you’ll do?

• Lead and manage the driver operations team, ensuring timely delivery of key performance targets related to driver engagement, trip fulfillment, and service reliability.
• Spend 30% of your time on team management, leading driver initiatives, and handling external suppliers (taxi and limo). 70% of your time will focus on operational improvements such as creating driver rationalization models, tracking KPIs, and optimizing driver performance.
• Ensure compliance on critical metrics such as trip acceptance, trip completion, and mode compliance scores.
• Collaborate with product, marketing, and operations teams to enhance driver and customer Net Promoter Scores (NPS) and improve overall service quality.
• Design and implement driver incentive programs to increase driver engagement and reduce churn.
• Manage the spread of driver supply across peak times to optimize utilization and efficiency, ensuring supply growth meets customer demand.
• Own and improve driver performance metrics like trips per hour and driver earnings per hour, ensuring high service quality and profitability.
• Organize and execute strategic campaigns aimed at making Zed the top choice for drivers within the competitive marketplace.
• Oversee on-call operations, handling escalations and ensuring smooth resolution of any driver-related issues.

Who You Are?

• 7+ years of experience in operations management, preferably in ride-hailing, last-mile delivery, or a 3PL marketplace.
• Proven track record of managing driver operations with a focus on improving driver performance and customer satisfaction.
• Proficient in data-driven decision-making, with strong skills in tools like SQL, Excel, and Power BI.
• Experience with stakeholder management, working cross-functionally with marketing, product, and operational teams.
• Strong leadership skills, capable of managing both internal teams and external suppliers to achieve high standards of service delivery.
• Hands-on experience in operational excellence, including optimizing driver performance, reducing churn, and improving overall supply chain efficiency.

Who are we?

Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide.

We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future of the UAE and beyond.

Discover more about us at: www.al-ghurair.com

Why join us?

We’re a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection. Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of ‘Enhancing Life’. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.