Operating Systems:
•Proficiency in Windows (10, 11) and macOS.
•Mobile OS (IOS and Android)
•Patching and upgrading OS using tools.
2. Hardware Knowledge:
• Troubleshooting desktops, laptops, printers, mobiles, and other peripherals.
• Basic understanding of hardware replacement and upgrades.
3. Networking Basics:
• Knowledge of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Setting up and configuring network devices (e.g., routers, access points).
4. Software Troubleshooting:
• Installing and maintaining applications (e.g., Microsoft Office 365, browsers).
• Identifying and resolving software compatibility issues.