Hey everyone!

We are happy to announce that we are opening up a position as Customer Success Support team member in the VIP department.

A few words about Callgear:

Dynamically growing IT company in UAE and internationally. We offer our employees to work in a modern office located in Jumeirah Lake Towers in a young, ambitious and dynamic team.

PLEASE NOTE!
Oral & Written Russian is a MUST!

What the job role includes:

1) Handling incoming, and existing tasks from VIP customer success representative

2) Assist clients and customers with the service tools, app installations, or troubleshooting any existing issues to ensure the functionality of the app.

3) Research, investigate, and respond to all technical issues and complaints in a timely, efficient, and knowledgeable manner.

4) Maintain working knowledge of products including new releases and new features.

5) Logically diagnose and resolve basic to intermediate issues, or determine resources required to resolve escalations.

6) Ability to work effectively in a team environment with pleasant, professional, and courteous personality skills.

7) Outgoing and friendly personality, a strong attitude toward technology, excellent customer service, and relationship-building skills are a must