Daily Review; missed opportunity report, sales, attendance, salon hygiene, closely monitor team performance with regards to compliance with SO service SOP’s, oversee customization deliverables and cash flow.
 Weekly Reports: retail & service sales analysis, weekly inventory check, staff rosters & schedules, attendance review, deep cleaning schedule, weekly department meetings, training reviews, meetings and schedules.
 Monthly Reports: sales targets, training objectives, KPI report (retail, service sales via category, staff performance) calculate targets and commissions, review and refine SOP’s trainings, present revenue growth projections to the Founder & CEO.
 Oversee SO floor management while assisting SO hostesses in all business administration needs.
 Develop business leads, via corporate services, events and collaborations.
 Create monthly specials/promotions based on service sales reports.
 Coordinate and schedule resources for events, including all ordering, planning and
implementation of events (in store).
 Supervisor salon activities with the objective to provide the best experience for the
customer. Greet guests and assist in answering all questions, concerns and perform point
of sales functions for facility charge, cash, and credit card sales.
 Monitor opening and closing procedures checklists, restock merchandise and inventory
as needed.
 Maintain equipment through thorough cleaning and replacement of parts.
 Maintain all housekeeping and hygiene standards of the salon.
 Supervises all aspects of the salon functions, including hiring and staffing, training and
development, coaching, reviewing performance, communication, and project
management.
 Ensures service enhancements are developed and consistently offered by salon staff.
 Maintain excellent communication channels and be a passionate, professional and
positive brand representative.
 Work with Senior Management on coaching and development plans for SO employees.
 Implement SO’s brand and product offerings with Senior Management via
merchandising and upselling.
 Supervise of employee technical training maintaining international quality and trends.
 Be an outstanding team role model, build morale and lead by example.