Achieve monthly Insurance FER / Premium & individual target• Proactively work towards satisfying the needs of the customer through REAC.• Acquire, develop and strengthen Insurance acquisition through effective relationship management in accordance with business goals• Contribute to Front-line staff through accomplishment of Insurance FER / Premium targets by training andskilling Mashreq Staff to confidently promote Insurance products• Manage and develop relationships with new and existing customers through professional consultative financial analysis• Active sourcing and prospecting of customers for Wealth Insurance products• Up selling, cross-selling, providing regular market information updates and trend analysis• Ensure superior customer service thereby contributing to the overall customer experience of Mashreq• Profile each and every customer met to understand their needs.Customer retention is also the IS responsibility.• Take ownership of customer complaint on Insurance. Co-ordinate with respective teams and Insurance providers for resolution• Be a team player and contribute to achievement of goals based on the Key Performance Indicators• Provide constructive and constant feedback on improvement of : Insurance products, services, processeswhich may either reduce cycle time or costs or enhance customer satisfaction.• Minimizing Insurance attrition. Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.• Meeting with the set service standards (indicators and surveys).• Reduction of rework and rejects of application forms Contribute towards acceptable audit rating for the Bancassurance BusinessOperating Environment, Framework and Boundaries, Working Relationships • The IS will have to handle customer with different demographics, without any bias on nationality, income or race.• IS will be a team player and amalgamate in the team he is supporting• Thorough knowledge of products, services policies and processes of Insurance & Retail banking in Mashreq Bank. • The job holder will have to possess the following skills: ➢ Problem Solving skills. ➢ Communication skills. ➢ Interpersonal skills. ➢ Ability to work under pressure. ➢ Computer literacy. • The job holder should be a University Graduate with 2-3 years banking / Financial Services experience or experience in any other service industry