Are you passionate about delivering exceptional customer service and leading a team in a dynamic cinema environment? Al Matroushi Group is seeking a dedicated Assistant Cinema Operations Manager to help ensure smooth operations and create a world-class cinema experience for our guests.Key Responsibilities:Customer Service Excellence:Ensure all guests receive outstanding service and resolve escalated complaints in a professional manner. Continuously monitor audience satisfaction and implement improvements where needed. Operational Management:Oversee ticketing, concessions, and auditorium operations, ensuring everything runs smoothly. Ensure compliance with health, safety, and hygiene standards. Manage cash handling, daily financial reconciliations, and reporting. Staff Supervision:Assist in the scheduling, training, and motivation of cinema staff. Support the recruitment and onboarding process of new employees. Provide coaching and performance feedback to staff to enhance productivity and customer satisfaction. Sales & Marketing Support:Promote special offers, loyalty programs, and upcoming movie releases. Assist in local marketing initiatives and community engagement to drive cinema attendance. Facility & Technical Oversight:Monitor cinema equipment (projectors, sound systems) and report issues for timely resolution. Ensure the cleanliness and maintenance of all areas within the cinema. Reporting:Prepare daily/weekly reports on sales, staffing, and operations. Communicate updates and recommendations to the Cinema Manager to improve overall operations. Qualifications:Proven experience in a customer service role, preferably within the cinema or hospitality industry. Strong leadership and staff management skills. Excellent communication skills in English (Arabic is a plus). Ability to work in a fast-paced environment and handle multiple tasks. Knowledge of cinema operations, equipment, and health and safety standards is advantageous.