Job Purpose:To be the welcoming face of the student campus, supporting residents and visitors with excellent service and ensuring a vibrant, safe, and supportive environment.
Scope:This is a front-facing role with day-to-day interactions with students and staff. Ambassadors assist with general inquiries, handle administrative duties, and daily check-in & check-out, and support engagement activities, and a smooth onboarding experience.
Key Responsibilities:Greet and assist students, parents, and visitors at reception. Respond to general inquiries about campus life, housing, facilities, and procedures. Log service requests, complaints, and maintenance issues into the system. Perform daily Check-in & Check-out. Follow up monthly payment. Distribute access cards, keys, or notices as needed. Support student events and orientation activities. Assist the reservation or leasing team during peak hours. Report incidents or behavioral concerns to supervisors. Maintain a clean, organized, and welcoming reception area.
Skills and Competencies:Friendly, approachable, and student-centered attitude Ability to manage front desk traffic calmly and efficiently Solid organizational and multitasking abilities Empathetic and culturally aware communication Basic administrative and tech skills
Working Conditions:Reception-based role with shift rotations as well as SEA desk (including weekends or evenings) Interaction-heavy environment; must maintain a professional and positive appearance