Key ResponsibilitiesAir Freight Operations (Core) • Handle end-to-end air import / export / transshipment operations • Coordinate with airlines, GSAs, ground handlers, warehouses, and overseas agents • Ensure on-time booking, uplift, delivery, and POD closure • Manage exceptions: rollovers, delays, documentation issues, offloads, and reworksDG (Dangerous Goods) Handling • Process DG shipments in line with IATA DGR requirements • Verify DGD, MSDS, UN classification, packing, labeling, and airline acceptance • Coordinate with DG-approved airlines/handlers and ensure compliant storage/handlingTransshipment + Free Zone Expertise (Dubai) • Execute shipments via JAFZA / DAFZA / DWC / bonded movements as applicable • Manage customs transfer / re-export / transit formalities (as per UAE processes) • Plan and control cargo flow to minimize dwell time, penalties, and storage chargesSea–Air / Air–Sea (Multimodal) • Manage handovers between port–airport (and vice versa) with bonded trucking • Coordinate with ocean ops / transport teams for seamless transshipment • Ensure correct documentation and milestones across both legsCustomer & Key Account Coordination (KAM Support) • Act as the operational SPOC for assigned customers (post-booking to delivery) • Provide proactive shipment updates, manage escalations, and drive service recovery • Support sales/pricing with SOP compliance, operational inputs, and RFQ readinessSystems, Costing & Compliance • Update jobs accurately in ERP/Cargo system and maintain complete documentation • Coordinate with finance for job costing, invoicing triggers, and closing • Maintain compliance with internal SOPs and customer-specific requirements⸻Mandatory Requirements • Minimum 2 years Dubai experience in air freight operations (hands-on) • Minimum 2 years air cargo experience in a freight forwarding company • Valid IATA DG certification/license (Cat 6 preferred or equivalent) • Proven experience in transshipment operations, preferably via Dubai Free Zones • Working knowledge of MAWB/HAWB, manifests, airline procedures, and export/import documentation • Strong coordination skills, follow-up discipline, and ability to work under pressure⸻Preferred / Advantage • Experience in AOG, ship spares, oil & gas, pharma, time-critical cargo • Exposure to bonded transfers/re-export processes and multimodal handovers • Familiarity with major Dubai airports/handlers and airline operational workflows