Job Description

Roles & Responsibilities

The Renewal Executive is responsible for managing the renewal and termination process of tenant contracts, ensuring high tenant satisfaction, maintaining strong tenant relationships, and supporting overall tenant retention. The role involves continuous follow-up, negotiation, coordination with internal departments, and accurate system updates.

Renewal Management:

• Send renewal notices to tenants in a timely manner.

Follow-Ups:

• Conduct consistent follow-ups through phone calls, WhatsApp, emails, and formal letters.

Negotiations:

• Handle contract renewal negotiations professionally and effectively.

Documentation:

• Prepare and print contracts through Yardi and offline systems.

Terminations:

• Conduct negotiations related to contract termination where applicable.

• Process contract terminations in line with company policies.

Coordinate issuance of NOCs and manage full move-out procedures.

Tenant Relations:

• Maintain positive and professional relationships with tenants.

• Address tenant concerns, solve issues promptly, and follow up with maintenance teams until resolution.

• Support retention efforts by ensuring tenant satisfaction and providing timely solutions.

System & Reporting:

• Perform accurate data entry in Yardi for renewals, terminations, and Rent Café processes.

• Ensure all workflows are updated and aligned with operational standards.

• Prepare and submit regular reports related to renewals, terminations, and tenant relations.

• Highlight critical cases, pending renewals, and process gaps.

Desired Candidate Profile

• Bachelor’s degree in Business Administration, Real Estate, or a related field.

• Preferably an Arabic speaker

• Minimum 3 years of experience in real estate leasing, renewals, or tenant management.

• Strong negotiation and communication skills.

• Customer-service oriented with a professional and positive attitude.

• Proficiency in Microsoft Office applications.

• Experience with Yardi systems is required.

• Ability to multitask, prioritize, and work efficiently under pressure.

• Strong attention to detail and organizational skills.