Job description

Key Responsibilities

• Client-Centric Service:
  
  Deliver personalized visa consulting services, managing the entire tourist visa application process, including electronic document collection, online application submissions, and follow-up with relevant embassies or consulates.
  
  
• Relationship Building:
  
  Establish and maintain long-term relationships with clients by offering ongoing support, updates, and expert advice on tourist visa-related matters.
  
  
• Communication & Client Education:
  
  Clearly and effectively communicate with clients, providing timely updates, educating them on the visa process, timelines, and requirements to ensure they are fully informed at every step.
  
  
• Sales Mindset:
  
  Approach each client interaction with a sales-driven mindset, focused on achieving sales targets while providing exceptional service and always keeping the best interest of the client at the forefront.
  
  
• Continuous Improvement:
  
  Proactively seek opportunities for continuous process improvement and stay informed of changes in visa regulations and procedures to keep services current and compliant.
  
  
• Leverage Technology:
  
  To streamline the visa application process, utilize digital tools for efficient document management, and stay updated with the latest tech advancements to enhance service delivery.
  
  

The ideal candidate will thrive in a fast-paced, entrepreneurial environment and possess a strong client-centric inter-personal skills. Self-initiative, strong interpersonal communication skills, a knack at embracing new technologies, and a strong work ethic are essential to excel in this role.

Experience:

• Minimum of [2 years] experience in visa consulting or a related field in an operation &/or sales &/or customer service capacity, specifically in tourist visa processing.
  
• Competent with the array of Microsoft 365 Suite applications (Teams, Outlook, etc.).