JOB ROLE

The major task of a Receptionist is to present a variety of customer service role, including performing an initial greeting; smiling and welcoming the guests in a polite manner, answering multiple phone calls, retail sales and issuing passes to various hotel services.

JOB RESPONSIBILITIES

• Responds to questions and comments from the guests in a timely and courteous manner.

• To address customer complaints in a friendly, constructive manner; to coordinate with the appropriate supervisor or duty manager in resolving any complaints.

• To provide directions/instructions as necessary as possible, either in person or over the phone. 

• Ensuring that adequate stocks of information, brochures and leaflets are available at the reception. 

• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring that all the information is delegated to, and resolved by the relevant area. 

• Communicates and coordinates with the proper staff members and supervisor to maximize the effectiveness and efficiency of interdepartmental operations and activities. 

• Operates standard office equipment including photocopy machine, filing systems, telephones, scanner and computer; performs duties on computer using WISH System and Microsoft Office. 

• To ensure that the supplies needed are available and to maintain a clean and organized reception environment at all times. 

• Request for items needed by making a store requisition and take the supplies/stationeries from the storeroom. 

• Maintains co-operative working relationship with all the staff, colleagues and the management.

• To make sure that all the information needed for reservation and appointment are requested from the guest and are recorded to the booking sheet.

• To generate needed sales report as per the posting/ cash sales at the end of each shift.

• Immediately report and turn over lost and found items to the Housekeeping Department, following required procedures at all times.

• Booking must be done in a proper manner i.e. court no., time, name of the guest, membership no. (If any), & the contact information. Be sure to acquire all the proper information to the guest (which court, which facility to book, the correct time and date of the booking) to avoid any problems.

• Daily operational report to be submitted to the reception supervisor.

Desired Candidate Profile

JOB REQUIREMENTS

• High school diploma

• Experience in guest services

• Administrative and management skills

• Excellent verbal and written communication skills

• The ability to keep calm under pressure

• Efficiency and excellent organizational skills

• Preferably Arabic speaker