Role Overview:

The Rental Executive is responsible for delivering a high standard of customer service while managing end-to-end vehicle rental transactions. The role involves identifying customer needs using company-approved sales and service techniques, offering suitable rental products and optional services, and ensuring all rental and return documentation is completed accurately. The Rental Executive plays a key role in ensuring a smooth customer experience, maintaining compliance with company policies, supporting fleet coordination, and handling financial documentation such as petty cash and fuel slips.

Key Responsibilities:

• Use company-approved sales and service techniques when determining customer needs. • Offer optional products to meet customer wants and needs. • Prepare all rental and return documents accurately and completely. • Qualify each customer in accordance with company rental requirement guidelines. • Provide customers with assistance such as directions, maps, local area information, and appropriate service details. • Review rental parameters with all customers to ensure a clear understanding of rates and service charges. • Ensure the return date and time on the rental agreement are accurate. • Review all charges with the customer at the time of vehicle return. • Prepare the Rental Agreement folder with all required information. • Answer incoming calls promptly and assist customers in a friendly and professional manner. • Assist customers by effectively resolving all customer service issues. • Coordinate and assist customers within the queue to minimize wait times and ensure efficient service delivery. • Prepare daily key reports and car requirement updates for each location in coordination with the Fleet Coordinator. • Ensure petty cash claims and fuel slips are maintained accurately and submitted on a regular basis. • Conduct regular follow-ups on overdue accounts, ensuring outstanding amounts are communicated to customers and collected accordingly. • Perform additional duties as assigned or assumed on personal initiative.

Desired Candidate Profile

Skills and Qualifications:

• Atleast 1–2 years of experience in customer service, car rental, hospitality, or a related service industry • Strong customer service and sales skills, with the ability to upsell rental products and optional services • Good verbal and written communication skills • High attention to detail and accuracy in documentation and cash handling • Ability to resolve customer issues effectively in a fast-paced environment • Good organizational and time-management skills with the ability to manage multiple customers • Basic computer proficiency and familiarity with rental or reservation systems • Ability to work collaboratively with internal teams, including fleet coordination • Valid driving license is an advantage