Responsibilities

Receive guest requests through Synergy and ensure they are completed promptly. Close requests in Synergy once tasks are finished. Perform daily inventory checks for extra beds, baby cribs, and minibar items. Keep track of locations and stock levels, and notify the F&B department when replenishments are required. Prepare trolleys in advance for room service orders. Ensure the orders are delivered to guest rooms promptly and in line with room service standards, maintaining a professional manner. Check minibar stock and post revenue for consumed items. Refill missing items and ensure that all minibar products are available for guests. Maintain a friendly and professional demeanor while assisting guests with any additional requests, including housekeeping items like extra beds, baby cribs, and rollaway beds. When applicable, attempt to communicate with guests in their native language to enhance their experience. Stay calm and alert during emergencies or periods of high hotel activity. Be prepared to assist in resolving any issues that may arise. Be proficient in using Synergy to handle requests and track tasks, and use Micros to post minibar charges and close guest checks. Ensure that all tasks are completed in a timely and efficient manner, adhering to established hotel standards. Obtain all relevant information from the previous shift, including business volume, special guest requests, and tasks to be clarified or completed. Work closely with other departments, including Front Office, Housekeeping, Accounting, and F&B, to ensure smooth operations and a high level of guest service. Accept and pass on guest requests to the appropriate departments for completion. Participate in regular training courses to improve skills and apply the knowledge gained to daily tasks. Assist in maintaining pantry supplies on each floor, prepare rollaway beds and baby cribs, and complete any other tasks as required.