Sofra Services is a market leader in retail, food services, hospitality, and business development within its region. The company focuses on delivering consistent quality, innovative offerings, and memorable guest experiences across its portfolio. Team members benefit from working in a dynamic, growth-oriented environment with clear operational standards and supportive leadership. Sofra Services values professionalism, collaboration, and continuous improvement, offering opportunities for career development in the hospitality and food service sectors.
Role Description The Restaurant General Manager is a full-time, on-site role responsible for overseeing all aspects of daily restaurant operations. This includes managing staff scheduling, supervising service standards, monitoring food quality, and ensuring a clean, safe environment for guests and team members. The role involves tracking financial performance, controlling costs, managing inventory, and implementing budget plans to meet revenue and profitability targets. The Restaurant General Manager leads hiring, training, and performance management, supports team development, and promotes a culture of excellent customer service and satisfaction. The role also requires coordination with senior management on marketing initiatives, operational improvements, and adherence to company policies and local regulations.
Qualifications

Strong financial and operational management skills, including P&L Management and Budgeting.
Proven focus on guest experience with skills in Customer Service and Customer Satisfaction.
Experience in team leadership and talent management, including Hiring and staff development.
Previous experience as a restaurant or hospitality manager, ideally in a high-volume environment.
Ability to analyze performance metrics, implement process improvements, and manage change effectively.
Excellent communication and interpersonal skills, with the ability to work in a diverse, multicultural environment.
Solid understanding of food safety, health, and safety regulations, and compliance standards.
Relevant diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.