Front Desk Manager | Healthcare | Abu Dhabi
???? Key Requirements5+ years of experience in Front Desk / Patient Services / Reception Management, within a healthcare or medical environment Strong experience in managing front desk and patient-facing operations Arabic speaker is required Excellent communication, interpersonal and customer service skills Strong leadership and team management abilities Experience handling patient concerns, complaints and service recovery Good understanding of healthcare clinic workflows and patient journey Ability to coordinate effectively with doctors, nurses, insurance and other departments Proficiency in MS Office and relevant healthcare/CRM systems???? Key Responsibilities Manage the day-to-day operations of the Front Desk / Reception team Ensure smooth and professional patient registration, appointments, check-in and check-out Lead, supervise and support front desk staff to maintain high service standards Handle patient feedback and complaints professionally and ensure timely resolution Coordinate with clinical, billing, insurance and administrative teams Monitor front desk KPIs, attendance, performance and service quality Ensure compliance with clinic policies, procedures and healthcare standards Support the implementation of initiatives to improve patient experience and operational efficiency Prepare reports and provide regular updates to management Location: Abu Dhabi, UAEIndustry: Healthcare
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