About the Role
You are the personal sales and service contact for Irony Home's villa and residential clients. You find and win new clients, turn enquiries into confirmed installations, and keep clients coming back season after season. The role combines concierge-level service with clear sales targets.
Key Responsibilities
Sales
Convert client enquiries into confirmed bookings and deposits
Build a pipeline of villa owners, residences, family offices and property managers across Dubai
Generate leads through referrals, communities, real estate agents, events and social media
Present Irony Home's services (festive decor, styling, installations, rentals) and prepare proposals with the design team
Upsell and cross-sell: extra rooms, outdoor areas, events, seasonal refreshes and annual packages
Negotiate pricing within approved margins and close deals
Meet monthly and seasonal sales targets, with peak focus on Christmas, Ramadan and Eid
Client Service
Act as the single point of contact from first call to final installation
Arrange site visits, measurements and install dates with operations
Coordinate villa access with staff, security and community management
Handle changes and last-minute requests quickly and discreetly
Follow up after each job for feedback, final payment and repeat bookings
Reporting
Keep the CRM updated with leads, quotes, deals and client preferences
Share weekly pipeline and sales reports with management
Make sure deposits and balances are collected on time with finance
Desired Candidate Profile
3+ years in luxury sales, concierge sales, interiors, chritsmas, festive, events in Dubai
Proven record of hitting sales targets with high-net-worth clients
Existing network of villa clients, agents or property managers is a strong plus
Polished, confident and discreet, with strong negotiation skills
Excellent English; Arabic, Russian or French is an advantage
Valid UAE driving licence; flexible for evenings, weekends and peak season