Responsibilities: Customer Service:

• Daily Input of customer transactions (Receipts / Orders/ … )

• Provides operational reports upon request.

• Caters to special order requests from customers.

• Prepares relevant documentation for transactions.

• Prepares billing breakdown and raises invoices in CFIT monthly.

• Supports team with backing up on other accounts when needed.

• Communicates with customers on daily operations.

• Escalates and aid in resolving operational issues.

• Maintains an organized and accurate system inventory for customers.

• Produces monthly KPI reports to be shared with customers.

• Follows up with customers for invoice approvals.

Relationships:

• Coordinates with Warehouse staff to receive and release shipments.

• Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner.

• Reports customer feedback to management, incl. any signs of dissatisfaction.

• Liaison between customer and warehouse in administration of account.

• Liaison between customer and office regarding invoicing and credit changes.

Clerical:

• Provides support with other miscellaneous projects, filing, and research.

• Oversees paperwork associated with orders and maintains corresponding files.

• Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts.

Desired Candidate Profile

Qualifications:

A. Education – University Degree or equivalent

B. Experience - Minimum 2 years of experience in the distribution department at logistics company

• Previous experience in inventory control and/or distribution operations

• Fully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS)

• Typing – 30 wpm.

• 10-key by touch.

• Displays ability to work independently with minimal supervision.

• Proactively communicated and suggests solutions.

  
  

C. Knowledge/ Skills: General office knowledge, including telephone techniques and computer skills, in a customer service environment is required. Effective communication

skills and good hearing is required. Attention to detail is essential. Bi-lingual abilities a plus.

D. Special Requirements: Must have excellent work habits. Must pass a background check, if applicable in state, region, or geography.