The Tele Sales Executive is responsible for generating revenue by converting customer inquiries into confirmed spa appointments, packages, and memberships. This is a target-driven role focused on sales performance, customer retention, and service quality.

Key Responsibilities

• Make outbound sales calls and handle inbound inquiries to promote spa services, packages, and memberships

• Achieve daily, weekly, and monthly sales targets (revenue, bookings, and packages)

• Convert leads into confirmed appointments with a high conversion ratio

• Upsell and cross-sell spa services, add-ons, and packages

• Follow up with potential and existing clients to close sales and ensure repeat business

• Maintain accurate records of calls, bookings, and sales in the system

• Meet call targets (number of calls, follow-ups, and closures per day)

• Handle customer objections professionally and close deals effectively

• Coordinate with spa operations to ensure smooth customer experience

• Updating Customer support google sheet on daily basis.

• Updating the Shift handover group on whats app on daily basis.

• Handling Instagram chats after 7 pm when marketing team shifts is over every day.

• Ensure the response time of each chat should be less than 1 min.

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Target & KPI Structure

• Daily Revenue Target to be achieved (Package/Membership/ Add Ons/ Premium gift box/ Gift voucher)

• Conversion Rate Target: 80 % inquiry-to-booking

• Strong sales and negotiation skills

• Target-oriented mindset with ability to work under pressure

• Excellent communication and follow-up skills

• Basic computer knowledge (CRM, booking software, Excel)

• Errors leading to incidents affecting the brand image will be fined 

  
  

Desired Candidate Profile

• 1–2 years’ experience in sales/customer service, preferably in spa, salon, wellness, or hospitality.

• Excellent communication, sales, negotiation, and follow-up skills.

• Target-driven with a strong focus on conversion and revenue.

• Good knowledge of WhatsApp, Instagram, Google Sheets, Excel, and CRM/booking systems.

• Fast response time with strong attention to detail.

• Professional, confident, responsible, and able to work under pressure.

• Flexible to work shifts, weekends, and public holidays.