Experience:

• Minimum 7 years of progressive experience in automotive parts operations, preferably within an OEM dealership, automotive distributor, or structured passenger/light-vehicle parts environment.

• Preferably 2–3 years of experience in a senior supervisory or team-leading role, covering parts sales and support, inventory management, ordering, backorders, stores, or parts administration.

• Strong hands-on experience with DMS/ERP systems, OEM Electronic Parts Catalogues (EPC), ordering portals, inventory and KPI reporting, and cross-functional Service/Workshop support.

Desired Candidate Profile

Skills & Knowledge Required:

• Strong knowledge of end-to-end automotive parts operations, including counter and workshop supply, parts ordering, replenishment, inventory control, stores operations, backorders, VOR, and special-order management.

• Strong understanding of VIN/chassis and EPC-based parts identification, part supersessions, OEM parts standards, warranty/core returns, and parts requirements for conventional, hybrid, and electric vehicles.

• Sound commercial understanding of parts sales, gross margins, pricing and discount controls, inventory investment, stock ageing, obsolescence, and working-capital implications.

• Ability to interpret and monitor key parts KPIs, including parts availability/fill rate, backorders, inventory accuracy, stock turns, stock ageing, sales, gross margin, and service levels, and initiate appropriate corrective actions.

• Strong DMS/ERP and data-management capability, covering master data, ordering, receipts, issues, returns, transfers, reservations, stock adjustments, and operational reporting.

• Proven ability to lead, supervise, and coach Parts personnel, allocate workloads, manage operational escalations, and maintain service and productivity standards.

• Ability to coordinate effectively with Service, Workshop, Sales, Warranty, Procurement, Finance, Logistics, OEMs, and suppliers.

• Strong leadership, commercial judgement, customer focus, analytical thinking, problem-solving, negotiation, and communication skills, with high standards of integrity and continuous improvement.

Education:

• Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, Supply Chain, Logistics, Business Administration, or a related discipline.