Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down-to-earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

· Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.

· Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests

· Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations

· Identify corporate leads and build long-term relationships

· Drive online name mentions and promote customer feedback

· Understand the online guest’s feedback and explore options for improvement

· Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries

· Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery

· Ensure safety of all guests in line with the safety procedures and guideline.

Customer-oriented approach

· Excellent communication skills

· Strong attention to details

· Flexible, agile and able to work under pressure

· Ability to work both independently and in a team

· Proactive and excellent organizational skills

· Ability to provide exceptional customer service to our guests