Job description

• Application Support & Service Delivery
• Ensure availability, performance, security, maintenance, and continuous improvement of enterprise applications.
• Manage incidents, service requests, problem resolution, enhancements, releases, upgrades and deployments.
• Monitor integrations, batch jobs, interfaces, reporting refreshes, and critical business transactions.
• Business Process Support
• Provide functional and operational support across:
• Finance (GL, AP, AR, Fixed Assets, Costing, VAT, IFRS16, Financial Reporting)
• Procurement (PR, PO, Vendors, Approvals, Invoicing)
• Sales & Customer Service (Orders, Pricing, Promotions, Credit Management, Returns, Collections)
• Supply Chain, Logistics & WMS (Inventory, Replenishment, Transfers, Warehousing, Last-Mile Delivery)
• Manufacturing & Quality (BOM, Production, RAF, Costing, Quality Orders, Quarantine, NCR)
• Retail & POS
• HR, Payroll, Talent Management & Employee Self-Service
• Enterprise Applications Support
• Support and enhance:
• ERP & Planning: Microsoft Dynamics 365 F&O, Oracle Fusion, Oracle Demand Management Cloud
• Sales & E-Commerce: SalesWorx, Shopify, Burq and eMRI
• Logistics & WMS: Shipsy, Warehouse Management Systems, SalesWorx
• Reporting & Analytics: Power BI, SSRS, Report Manager, Business Objects, SQL, Data Warehouse
• Document Management: Atlas, ContentVerse, DMS
• Automation Platforms: Power Apps, Power Automate, Maintenance App, GoAudit, Softera, POS, and related enterprise solutions
• Security, Access & Data Governance
• Manage user access, security roles, segregation of duties, and access reviews.
• Administer workflows, approvals, delegations, and business controls.
• Govern master data including customers, vendors, items, warehouses, financial dimensions, and reference data.
• Integrations, Reporting & Automation
• Support integrations between ERP, Oracle Fusion, E-commerce, logistics, reporting, and third-party applications.
• Manage reporting, dashboards, analytics, data quality, and automation solutions.
• Ensure accuracy, availability, and reliability of business-critical reports, interfaces, and batch processes.
• Oracle Fusion Transformation
• Play a key role in the Oracle Fusion implementation across all GFI functions.
• Support business process design, requirements, data migration, integrations, testing, training, cutover, go-live, and stabilization.
• Audit, Risk & Compliance
• Support audits, compliance reviews, security assessments, tax controls, financial controls, and UAE e-Invoicing requirements.
• Coordinate remediation of audit, compliance, and security findings.
• Business Continuity & Backup
• Act as the operational backup for the Business Applications Managers across GFI, GTL, and BSA.
• Ensure continuity of support, projects, integrations, reporting services, and vendor management during absences.
• Maintain cross-functional knowledge, documentation, and support readiness across the application landscape.
• Serve as deputy to the Senior Business Applications Manager when required.