• Identify and assess customers’ needs to achieve satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Identify practical challenges in a project to rectify the issues for final delivery.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.