Customer Service Jobs in UAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><span><span>§</span></span><span><span>Identifying and assessing customer needs, planning and outlining a seamless and coherent customer experience, and ensuring satisfaction</span><span>and adherence to the Authority and Dubai Government quality standards</span></span></p><br><p><span><span>§</span></span><span><span>Building ongoing, sustainable relationships with customers through open and interactive communication and employing methods and tools that ensure accurate, correct, complete information is provided and used effectively</span></span></p><br><p><span><span>§</span></span><span><span>Handling customer complaints and providing appropriate solutions and alternatives within defined timeframes, and following up to ensure optimal resolution in coordination with relevant regulatory units</span></span></p><br><p><span><span>§</span></span><span><span>Keeping records of customer interactions and processing complaint-related documents and files</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and implementing policies, systems, and procedures related to suggestions and complaints and monitoring their application at the Authority level in coordination with related regulatory units</span></span></p><br><p><span><span>§</span></span><span><span>Responding to customer inquiries and handling their suggestions and complaints in line with related guidelines, policies, and standards</span></span></p><br><p><span><span>§</span></span><span><span>Analyzing root causes of recurring problems related to customer service and identify potential corrective actions in collaboration with all related regulatory units, and follow up on implementation and assess results</span></span></p><br><p><span><span>§</span></span><span><span>Working closely with all related regulatory units to develop appropriate implementation plans for recommendations aimed at improving the level and quality of services provided and monitor their execution</span></span></p><br><p><span><span>§</span></span><span><span>Working closely with all relevant regulatory units to prepare call scripts and FAQs from customers</span></span></p><br><p><span><span>§</span></span><span><span>Managing the Customer Suggestions and Complaints System and coordinating and following up with all regulatory units to activate and apply the approved suggestions and complaints systems</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the contact center and reporting results, complaints, and suggestions received through it to the relevant regulatory units, and coordinating with all internal and external stakeholders to implement and monitor the closure of improvement plans related to customer feedback and the contact center</span></span></p><br><p><span><span>§</span></span><span><span>Providing input for risk analysis and management related to the sector and developing risk-mitigating plans in coordination with the relevant regulatory unit in the Strategy Sector.</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and following up on the annual operational plan for the department, including projecting performance indicators, targets, projects, and programs, and identifying budget needs and submitting to the Department Manager for approval</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the preparation, execution, and analysis of customer satisfaction measures and surveys periodically and comprehensively, ensuring results are used to develop and improve services, and outlining corrective plans with involved regulatory units, with detailed reports to senior management on customer satisfaction indicators and trends regularly</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the design and implementation of training and awareness programs for frontline staff on customer service policies and standards and best government practices to enhance their ability to provide distinguished service, raise customer satisfaction, and ensure consistent policy and procedure application at all touchpoints</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Proposing department policies and procedures in coordination with the Planning Department and ensuring their implementation and compliance</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and presenting performance and achievement reports and preparing and submitting data and reports according to the standard procedures</span></span></p><br><p><span><span>§</span></span><span><span>Proposing departmental improvement plans in light of Authority-approved quality and excellence standards</span></span></p><br><p><span><span>§</span></span><span><span>Contributing and providing support and working on related files within the institutional innovation and excellence agenda and other possible institutional files to achieve the strategic plan</span></span></p><br><p><span><span>§</span></span><span><span>Following up on applying the World Star rating system standards, implementing projects and initiatives arising from assessments in the center, and coordinating with other departments to meet system requirements</span></span></p><br><p><span><span>§</span></span><span><span>Discussing center performance reports, results of mystery shopper studies, surveys, and happiness index observations, and proposing corrective actions</span></span></p><br><p><span><span>§</span></span><span><span>Continuously following up on any notes related to improving service quality and customer happiness, implementing recommendations from the main team "Seven-Star Service Standard Compliance Team", compiling ideas for improvement and employee satisfaction, and proposing development initiatives</span></span></p><br><p><span><span>§</span></span><span><span>Commitment to applying information security policies and procedures, maintaining data confidentiality, and informing the information security officer of any violations or breaches of approved policies</span></span></p><br><p><span><span>§</span></span><span><span>Commitment to occupational safety and health policies and procedures and to the environmental management system policy applied at the Authority</span></span></p><br><p><span><span>Performing other duties related to the job as assigned</span><span>.</span></span></p><br> <p><span><span>Bachelor's degree in Business Administration or Customer Service Management or Customer Happiness Management or Marketing and Public Relations Management or equivalent from an accredited university.</span></span></p><br><p><span><span>§</span></span><span><span>7 years and above of related work experience.</span></span></p><br></div> </div>

<p>Overview of the company and the role</p><p>A leading company in the services sector aiming to deliver an exceptional customer experience through innovative solutions and high-quality services. We strive to enhance positive interaction with customers and provide reliable and efficient support across multiple channels. We are seeking a part-time Customer Service Employee in Abu Dhabi, United Arab Emirates, to join a team focused on meeting customer needs and delivering quick and courteous solutions.</p><p>Main responsibilities and duties</p><ul><li>Professional reception and listening to customer needs and providing appropriate solutions within the approved policy framework.</li><li>Handling inquiries and complaints via telephone, email, and social media accurately and promptly.</li><li>Directing complex cases to the relevant departments and following up until successful resolution.</li><li>Maintaining a record of customer interactions and updating databases according to approved systems (CRM).</li><li>Ensuring a high level of professionalism and friendliness in all interactions.</li><li>Facilitating guidance processes and providing accurate information about services and current offers.</li><li>Participating in improving customer service procedures and suggesting enhancements to service quality.</li></ul><p>Qualifications and requirements</p><ul><li>University degree (Bachelor’s).</li><li>Previous experience in customer service is an advantage, but flexibility in learning is required.</li><li>Ability to speak Arabic fluently and preferably good command of English.</li><li>Excellent oral and written communication skills with the ability to build positive relationships with customers.</li><li>Ability to work in a team and withstand work pressure in a fast-paced environment.</li><li>Basic knowledge of Customer Relationship Management (CRM) systems and modern office tools.</li></ul><p>Required skills</p><ul><li>Effective, neutral, and tactful communication.</li><li>Problem-solving and quick, balanced decision-making.</li><li>Time management, multitasking, and prioritization.</li><li>Attention to detail and accuracy in data entry and documenting interactions.</li><li>High initiative and teamwork mindset, anticipating customer needs before they arise.</li></ul><p>Benefits and perks</p><ul><li>Part-time schedule suitable for work-life balance.</li><li>Professional work environment and opportunities for growth within the company.</li><li>Competitive salaries and benefits according to local policies.</li><li>Health insurance and paid vacations in accordance with applicable laws in the UAE.</li></ul><p>Location and availability</p><p>Location: Abu Dhabi, United Arab Emirates. Applications from females only are welcome in accordance with local employment regulations.</p>

Job Purpose To provide the necessary support to the Senior National Service Affairs Administrator in implementing the operational plan of the Operations Unit, and to maintain continuous engagement with Alternative National Service conscripts.<br>Main Duties and Responsibilities Administrative Role Adhere to the Authority’s policies and procedures and the strategy of the Alternative National Service Section. Supervise the preparation of periodic reports and submit them to the direct manager. Organizational Role Support and develop a positive work environment, encourage teamwork, promote creativity and innovation, and facilitate knowledge sharing. Provide effective professional support through continuous coordination with stakeholders to deliver required services. Support coordination of communication channels with other departments and sections within the Abu Dhabi Agriculture and Food Safety Authority and enhance their effectiveness and impact. Functional Role Supervise the implementation of refresher training for Alternative National Service conscripts from previous cohorts in accordance with the approved refresher training plan issued by the Qualification Section, and submit training reports to the National and Reserve Service Authority. Prepare and implement recall plans for Alternative National Service conscripts during crises and emergencies threatening food security, in coordination with the National Emergency, Crisis and Disaster Management Authority and the National and Reserve Service Authority, and in accordance with issued recall decisions. Observe and apply security instructions when accessing and updating Alternative National Service program data in line with directives of the National and Reserve Service Authority. Plan and supervise conscript graduation activities at the end of the Alternative National Service program, in coordination with concerned entities within the Authority. Prepare, implement, and follow up on media coverage plans for all Alternative National Service activities, in line with approved media policies and directives of the National and Reserve Service Authority, and obtain approval from the Head of Operations Unit. Identify requirements for uniforms and safety equipment for conscripts and coordinate with concerned entities within the Authority to provide them. Submit lists of accepted and rejected candidates for Alternative National Service at vital food establishments and logistics companies to the Head of Operations Unit, who in turn submits them to the National and Reserve Service Authority. Implement graduation arrangements for conscripts at the Authority based on instructions from the Head of Operations Unit (e.g., venue booking, distribution materials, printing participation certificates, and other logistical arrangements) in coordination with relevant stakeholders such as the Authority’s Communication Team. Develop work plans for Training Coordinators to supervise and monitor operational plans of the Alternative National Service program. Supervise and monitor the performance of Training Coordinators during implementation of the program. Perform any other tasks assigned by the direct manager.<br>Qualifications Bachelor’s degree in Business Administration, Risk Management, Occupational Health and Safety, or a related field.2 years of experience<br>Languages Advanced Arabic skills (writing and speaking) Advanced English skills (writing and speaking)

Job Purpose To provide the necessary support to the Senior National Service Affairs Administrator in implementing the operational plan of the Operations Unit, and to maintain continuous engagement with Alternative National Service conscripts.<br>Main Duties and Responsibilities Administrative Role Adhere to the Authority’s policies and procedures and the strategy of the Alternative National Service Section. Supervise the preparation of periodic reports and submit them to the direct manager. Organizational Role Support and develop a positive work environment, encourage teamwork, promote creativity and innovation, and facilitate knowledge sharing. Provide effective professional support through continuous coordination with stakeholders to deliver required services. Support coordination of communication channels with other departments and sections within the Abu Dhabi Agriculture and Food Safety Authority and enhance their effectiveness and impact. Functional Role Supervise the implementation of refresher training for Alternative National Service conscripts from previous cohorts in accordance with the approved refresher training plan issued by the Qualification Section, and submit training reports to the National and Reserve Service Authority. Prepare and implement recall plans for Alternative National Service conscripts during crises and emergencies threatening food security, in coordination with the National Emergency, Crisis and Disaster Management Authority and the National and Reserve Service Authority, and in accordance with issued recall decisions. Observe and apply security instructions when accessing and updating Alternative National Service program data in line with directives of the National and Reserve Service Authority. Plan and supervise conscript graduation activities at the end of the Alternative National Service program, in coordination with concerned entities within the Authority. Prepare, implement, and follow up on media coverage plans for all Alternative National Service activities, in line with approved media policies and directives of the National and Reserve Service Authority, and obtain approval from the Head of Operations Unit. Identify requirements for uniforms and safety equipment for conscripts and coordinate with concerned entities within the Authority to provide them. Submit lists of accepted and rejected candidates for Alternative National Service at vital food establishments and logistics companies to the Head of Operations Unit, who in turn submits them to the National and Reserve Service Authority. Implement graduation arrangements for conscripts at the Authority based on instructions from the Head of Operations Unit (e.g., venue booking, distribution materials, printing participation certificates, and other logistical arrangements) in coordination with relevant stakeholders such as the Authority’s Communication Team. Develop work plans for Training Coordinators to supervise and monitor operational plans of the Alternative National Service program. Supervise and monitor the performance of Training Coordinators during implementation of the program. Perform any other tasks assigned by the direct manager.<br>Qualifications Bachelor’s degree in Business Administration, Risk Management, Occupational Health and Safety, or a related field.2 years of experience<br>Languages Advanced Arabic skills (writing and speaking) Advanced English skills (writing and speaking)

<h3 style="text-align:right;" data-start="147" data-end="181"><strong data-start="151" data-end="181">Qualifications and Experience:</strong></h3><p style="text-align:right;" data-start="185" data-end="277"><strong data-start="190" data-end="255">Bachelor's degree in Business Administration, Computer Science, or a related field</strong> from a recognized university.</p><p style="text-align:right;" data-start="280" data-end="329">At least <strong data-start="301" data-end="311">11 years</strong> of practical experience in a related field.</p><p style="text-align:right;" data-start="332" data-end="408"><strong data-start="338" data-end="346">CCXP</strong> certification or an equivalent certificate in customer experience is considered an <strong data-start="392" data-end="407">added advantage</strong>.</p><hr><h3 style="text-align:right;" data-start="415" data-end="449"><strong data-start="419" data-end="449">Core Professional Skills:</strong></h3><p style="text-align:right;" data-start="453" data-end="537"><strong data-start="453" data-end="479">Results-oriented achiever,</strong> with high planning and organizational skills, and great attention to detail.</p><p style="text-align:right;" data-start="540" data-end="645"><strong data-start="540" data-end="557">Flexible team player,</strong> capable of adapting in environments that require effective prioritization and management of multiple, simultaneous projects.</p><p style="text-align:right;" data-start="648" data-end="724"><strong data-start="648" data-end="673">Innovative problem solver,</strong> capable of providing practical solutions and handling complaints effectively.</p><p style="text-align:right;" data-start="727" data-end="829"><strong data-start="727" data-end="754">Goal-oriented leader,</strong> maintains a productive work environment and motivates and coaches staff to achieve high performance standards.</p><p style="text-align:right;" data-start="832" data-end="939"><strong data-start="832" data-end="870">Proven ability to manage, coordinate, and collaborate</strong> on complex and constantly changing research agendas across various stakeholders.</p><p style="text-align:right;" data-start="942" data-end="984">Possesses <strong data-start="948" data-end="983">advanced project management skills</strong>.</p><hr><h3 style="text-align:right;" data-start="991" data-end="1024"><strong data-start="995" data-end="1024">Research and Technical Experience:</strong></h3><p style="text-align:right;" data-start="1028" data-end="1116">Proven ability to <strong data-start="1043" data-end="1071">design and implement high-impact primary research</strong> within the "Voice of the Customer" (VOC) framework.</p><p style="text-align:right;" data-start="1119" data-end="1202">Experience in a wide range of research methods and methodologies, including but not limited to:</p><p style="text-align:right;" data-start="1207" data-end="1244">Quantitative Research</p><p style="text-align:right;" data-start="1249" data-end="1347">Qualitative Research such as focus groups, in-depth interviews, and meeting facilitation</p><p style="text-align:right;" data-start="1352" data-end="1397">Web-based Surveys</p><p style="text-align:right;" data-start="1402" data-end="1437">Concept Testing</p><p style="text-align:right;" data-start="1442" data-end="1478">UX Research</p><p style="text-align:right;" data-start="1483" data-end="1546">Measuring brand awareness, customer satisfaction, and customer experience.</p>

<p><strong>Job Qualifications &amp; Requirements</strong></p><ul><li>Bachelor's in Business Administration, Public Administration, Operations Management</li><li>At least 5 years of experience&nbsp;</li><li>Preferred: Certification such as Quality Management certification</li></ul>

<p><strong>Job Qualifications &amp; Requirements</strong></p><ul><li>Bachelor's in Business Administration, Public Administration, Operations Management</li><li>At least 5 years of experience&nbsp;</li><li>Preferred: Certification such as Quality Management certification</li></ul>

<p class="MsoNormal" style="background-color:white;direction:ltr;text-align:left;unicode-bidi:embed;vertical-align:bottom;" dir="LTR"><span style="color:black;"><span style="mso-color-alt:windowtext;" lang="EN-US"><strong><u>Qualifications and Years of Experience:</u></strong></span></span><br>&nbsp;</p><p class="MsoListParagraphCxSpFirst" style="direction:ltr;margin:0cm 0cm 8.0pt 90.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Symbol;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-US">Bachelor's degree or Diploma in Business Administration or a similar field.</span></p><p class="MsoListParagraphCxSpMiddle" style="direction:ltr;margin:0cm 0cm 8.0pt 90.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Symbol;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-US">Fresh graduates up to (3) years of experience in the same field for Bachelor's degree holders, and (5) years of experience in the same field for Diploma holders.</span></p><p class="MsoListParagraphCxSpMiddle" style="direction:ltr;margin:0cm 0cm 8.0pt 39.25pt;mso-add-space:auto;text-align:left;unicode-bidi:embed;" dir="LTR">&nbsp;</p><p class="MsoListParagraphCxSpMiddle" style="direction:ltr;margin-left:0cm;mso-add-space:auto;text-align:left;unicode-bidi:embed;" dir="LTR"><span lang="EN-US"><strong><u>Required Skills (Technical and Behavioral Competencies):</u></strong></span></p><p class="MsoListParagraphCxSpMiddle" style="direction:ltr;margin:0cm 0cm 8.0pt 90.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Symbol;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-US">Familiarity with computer applications and their uses.</span></p><p class="MsoListParagraphCxSpMiddle" style="direction:ltr;margin:0cm 0cm 8.0pt 90.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Symbol;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-US">Ability to analyze problems and find appropriate solutions.</span></p><p class="MsoListParagraphCxSpMiddle" style="direction:ltr;margin:0cm 0cm 8.0pt 90.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Symbol;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-US">Ability to think analytically and prepare analytical statistics and reports.</span></p><p class="MsoListParagraphCxSpMiddle" style="direction:ltr;margin:0cm 0cm 8.0pt 90.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Symbol;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-US">Time management skills, including planning, organizing, and prioritizing.</span></p><p class="MsoListParagraphCxSpMiddle" style="direction:ltr;margin:0cm 0cm 8.0pt 90.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1;text-align:left;text-indent:-18.0pt;unicode-bidi:embed;" dir="LTR"><span style="font-family:Symbol;"><span style="mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">·</span><span style="font:7.0pt &quot;Times New Roman&quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;" lang="EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-US">Proficiency in Arabic and English, reading, writing, and speaking.</span></p><p class="MsoListParagraphCxSpLast" style="direction:ltr;margin:0cm 0cm 8.0pt 90.0pt;mso-add-space:auto;text-align:left;unicode-bidi:embed;" dir="LTR">&nbsp;</p>

<p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Educational Qualifications</strong></span></span><span dir="LTR"><strong>:</strong></span><br><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">General Secondary Education / Diploma in Business Administration or Office Administration or Human Resources</span></span></p><p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Practical Experience</strong></span></span><span dir="LTR"><strong>:</strong></span></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Experience of at least two years if diploma is obtained</span></span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Experience of at least 5 years if Secondary Education is obtained</span></span></p></li></ul><p class="MsoNormal" style="direction:rtl;text-align:right;unicode-bidi:embed;" dir="RTL"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA"><strong>Skills and Experience</strong></span></span><span dir="LTR"><strong>:</strong></span></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Executive communication mastery and professional correspondence preparation</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Knowledge of general administrative practices and workflow management</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Ability to manage internal intranet content and ensure governance standards</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Skill in designing presentations and preparing executive-level reports</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Understanding of business context and institutional operations</span></span><span dir="LTR">.</span></p></li><li class="MsoNormal" style="direction:rtl;margin-right:36.0pt;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;unicode-bidi:embed;" dir="RTL"><p style="text-align:right;"><span style="font-family:&quot;Arial&quot;,sans-serif;"><span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:Aptos;mso-hansi-theme-font:minor-latin;" lang="AR-SA">Efficiency in preparing and delivering technical reports</span></span><span dir="LTR">.</span></p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you a UAE National student, fresh graduate, or professional looking for flexible work opportunities?</p><p>Al-Futtaim Automotive is building a talent pool for future part-time opportunities across our Dubai locations. We are looking for motivated and customer-focused individuals who are interested in gaining valuable work experience while developing their professional skills within one of the UAE's leading automotive organisations.</p><p>Successful candidates may be considered for opportunities in customer service, administration, reception, sales support, HR support, and other business support functions as opportunities become available.</p><p>What You Will Do</p><ul><li>Support daily business operations across various departments</li><li>Assist customers and visitors with a professional and welcoming approach</li><li>Provide administrative and data entry support</li><li>Coordinate appointments, documentation, and records</li><li>Support events, campaigns, and operational activities when required</li><li>Work collaboratively with different teams across the business</li><li>Deliver excellent customer service and represent the Al-Futtaim brand positively</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Skills to Be Successful</p><ul><li>Strong communication and interpersonal skills</li><li>Positive attitude and willingness to learn</li><li>Customer-focused mindset</li><li>Good organisational and time management skills</li><li>Ability to work independently and as part of a team</li></ul><p>About the Team</p><p>You will work alongside experienced professionals across Al-Futtaim Automotive and gain exposure to different business functions. This opportunity is designed to provide valuable workplace experience while allowing flexibility around studies or other commitments.</p><p>What Qualifies You for the Role?</p><ul><li>UAE National (Family Book holder)</li><li>Currently a student, fresh graduate, or early-career professional</li><li>Available to work part-time in Dubai</li><li>Basic knowledge of Microsoft Office applications is preferred</li><li>Strong English communication skills; Arabic is an advantage</li></ul><p><b>Interested candidates are encouraged to submit their CV and complete the talent pool registration form. Suitable applicants will be contacted as relevant opportunities become available.</b></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Customer Service Agent <p><strong> Hiring: Customer Service Agent</strong></p><br> <p> <strong>Location:</strong> Abu Dhabi, UAE<br> <strong>Salary:</strong> AED 4,500–5,500/month<br> <strong>Work:</strong> On-site | Rotational Shifts</p><br> <p><strong>Requirements:</strong></p><br> <ul><li>Fluent <strong>Arabic &amp; English</strong> required</li><li><strong>Hindi/Urdu is an advantage</strong></li><li>Customer service/call center experience preferred</li><li>Experience in logistics, delivery, mobility, or e-commerce is an advantage</li><li>Good communication, complaint-handling, and problem-solving skills</li><li>Basic computer/CRM skills</li></ul> <p><strong>Working Schedule:</strong></p><br> <ul><li><strong>6 days/week</strong></li><li><strong>1 rotational day off</strong></li><li><strong>8 working hours/day + 1-hour break</strong></li><li>Rotating shifts based on business requirements</li><li>May include evenings, weekends, and public holidays</li></ul> <br> <br> </div>

<p>A reputable company is seeking a friendly and customer-focused Customer Service Representative to provide professional assistance and ensure a positive customer experience.</p> <p>Key Responsibilities<br /> Respond to customer inquiries through phone, email, chat, and other communication channels.<br /> Understand customer needs and provide accurate information about products or services.<br /> Handle customer requests, complaints, and service concerns professionally.<br /> Maintain accurate records of customer interactions and requests.<br /> Coordinate with relevant departments to resolve customer issues.<br /> Follow up with customers to ensure their concerns are properly addressed.<br /> Provide clear information regarding procedures, services, and company policies.<br /> Build positive relationships with customers through professional communication.<br /> Applicants may send cv via email addresstanisgloballlc@gmail.com</p>

<ul><li><p>Follow-ups from food outlets for Grease Trap cleaning: Get a list of food outlets to call from the data analyst/controller.</p></li><li><p>Updating & solving customer issues: Call the food outlets to update and clear their issues (e.g., cleaning/fixing a grease trap, etc.).</p></li><li><p>Coordination for customer issues: Coordinate with the supervisor and inspection team to solve pending issues at food outlets.</p></li><li><p>Coordination with DM for unresolved customer issues: Prepare a list of unresolved issues after follow-up to be reported to DM.</p></li><li><p>Submit daily, weekly &monthly reports on outlet status</p></li><li><p>Support for GTCC: Assist with troubleshooting and resolving any system related issues for the GTCC and other concerns.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in any field; Master’s degree is an advantage.</p></li><li><p>Minimum 2 years of experience in Customer Service, Tele-Sales, or Tele-Marketing.</p></li><li><p>Proficiency in MS Office, particularly Excel, Word, and PowerPoint.</p></li><li><p>Fluency in English, Hindi, Tamil, and Malayalam.</p></li><li><p>Excellent communication, interpersonal, negotiation, and conflict-resolution skills.</p></li><li><p>Strong customer-service, problem-solving, analytical, and documentation skills.</p></li><li><p>Client-focused, quality-oriented, and results-driven with strong execution skills.</p></li><li><p>Ability to manage priorities, handle customer concerns, and work effectively under pressure.</p></li><li><p>Demonstrates initiative, innovation, teamwork, and a proactive approach.</p></li></ul>

<p>A reputable company is looking for a Call Center / Customer Service Executive to handle customer inquiries, provide accurate information, and ensure a positive customer experience. Candidates with good communication skills and a customer-focused approach are encouraged to apply.</p> <p>Responsibilities<br /> Handle incoming customer calls, messages, and inquiries professionally.<br /> Provide clear information about products, services, and procedures.<br /> Respond to customer concerns and resolve issues efficiently.<br /> Maintain accurate records of customer interactions.<br /> Follow up with customers when required.<br /> Coordinate with relevant departments to address customer requests.<br /> Meet assigned service and performance standards.<br /> Maintain a polite, helpful, and professional attitude at all times.<br /> Requirements<br /> High school diploma or equivalent.<br /> Good spoken and written English.<br /> Strong communication and interpersonal skills.<br /> Basic computer and MS Office knowledge.<br /> Ability to handle customers calmly and professionally.<br /> Previous call center or customer service experience is an advantage.<br /> Freshers may also apply.<br /> Benefits<br /> Competitive salary<br /> Company-provided employment benefits<br /> Training and development opportunities<br /> Supportive working environment<br /> Career growth opportunities</p> <p>How to Apply:<br /> Interested applicants may submit their updated CV through the application channel provided in the job advertisement.hr.krisamp@gmail.com</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><strong>ROLE SUMMARY</strong><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process.</li><li>Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries.</li><li>Support revenue growth through effective upselling and cross-selling techniques.</li><li>Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures.</li><li>Maintain food hygiene and safety standards to ensure all food and beverages are served safely.</li><li>Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies.</li><li>Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures.</li><li>Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Minimum High School Certificate required.</li><li>0-3+ years of experience in F&amp;B, Customer Service, Retail, or Hospitality is preferred.</li><li>Strong customer service orientation with a focus on guest satisfaction.</li><li>Excellent verbal and written communication skills.</li><li>Team-oriented, energetic, friendly, and outgoing personality.</li><li>Basic English proficiency and computer literacy required.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>What You Will Do:</b></p><p><br></p><p>Operations</p><p><br></p><ul><li>Execute assigned jobs according to established work procedures, specifications, and time standards.</li><li>Repair damaged vehicles based on repair standards as per the vehicle Repair Manual.</li><li>Request supplementary parts and labor approval if needed.</li><li>Perform other tasks assigned by immediate superiors.</li></ul><p><br></p><p>Quality Assurance</p><p><br></p><ul><li>Provide quality workmanship to achieve customer satisfaction.</li><li>Conduct quality checks as necessary to ensure accuracy and minimize repeat jobs.</li><li>Ensure 100% accuracy and minimum repeat jobs.</li><li>Comply with ALAC Quality Management System and partake in improvement activities.</li></ul><p><br></p><p>Safety and Housekeeping</p><p><br></p><ul><li>Use safety equipment/gear and follow all safety and environmental procedures.</li><li>Maintain cleanliness of the workplace, tools, equipment, and customer’s car being serviced.</li><li>Report any operation abnormality to Team Leader and initiate incident reports.</li><li>Ensure compliance with health and safety requirements to prevent harm to the environment.</li></ul><p><br></p><p>Time Management</p><p><br></p><ul><li>Plan and schedule tasks when assigned with multiple jobs to ensure timely completion.</li><li>Maintain 100% compliance with company work procedures, specifications, and time standards.</li></ul><p><br></p><p>Training and Development</p><p><br></p><ul><li>Keep up with new technology, work procedures, and technical know-how to enhance productivity and quality.</li><li>Attend all company-provided training sessions and implement the learned skills.</li></ul><p><br></p><p>Discipline and Organization</p><p><br></p><ul><li>Maintain discipline through strict adherence to company rules, regulations, and procedures.</li><li>Ensure parking of Job Stoppage vehicle in designated area.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Proficiency in automotive repair and paintwork procedures.</li><li>Ability to adhere to established quality and productivity standards.</li><li>Knowledge of safety practices and the ability to maintain a safe work environment.</li><li>Capability to manage time efficiently and handle multiple tasks.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Minimum of 5-7 years experience in a reputed automotive workshop.</li><li>SSC/Trade certificate or equivalent vocational training required.</li><li>Expertise in spray painting, color mixing, and general vehicle repair.</li><li>Strong communication skills with the ability to follow instructions and procedures effectively.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Join Our Talent Pool – UAE Nationals Assessment Day (10 June)</p><p>As part of our commitment to <b>Emiratization and empowering UAE National talent</b>, Al-Futtaim Retail is excited to invite you to join our <b>exclusive Assessment Day on 10 June</b>.</p><p>This initiative is designed to connect ambitious UAE Nationals with exciting career opportunities across our well-known retail brands.</p><p><b>We are hiring for roles</b></p><ul><li>Customer Service Representatives</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Why join this Assessment Day?</b></p><ul><li>Explore career opportunities across multiple Al-Futtaim Retail brands</li><li>Meet our hiring teams directly in one place</li><li>Fast-track your recruitment journey</li><li>Opportunity for <b>on-the-spot interviews and potential immediate offers</b></li></ul><p>At Al-Futtaim, we are committed to developing UAE National talent and providing long-term career growth within a supportive and dynamic environment.</p><p><b>Take the next step in your career and be part of a leading retail group in the UAE. Apply now to secure your spot!</b></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.</p><br><p><strong>Job Overview:</strong></p><br><p>As a <strong>Customer Service Manager</strong> at Emirates NBD, your role is to ensure exceptional service delivery and resolution of operational matters for Priority Banking customers. You will lead and coach Customer Service Representatives across mapped PRB centers, support service escalations, and ensure customer requests are handled within agreed turnaround times while maintaining compliance with bank policies and procedures.</p><br><p><strong>Key Responsibilities:&nbsp;</strong></p><br><ul><li>Guide, coach and supervise Customer Service Representatives in handling customer queries received through CRM, walk-ins, emails, phone calls, faxes and escalations.</li><li>Act as the first point of contact for service matters in the PRB centre, resolving operational issues and supporting Relationship Managers and Area Managers on service-related matters.</li><li>Manage service escalations across PRB and mapped non-PRB branches, ensuring customer queries and complaints are resolved within agreed turnaround times.</li><li>Ensure CSRs follow bank processes, policies and SIM online guidelines, including compliance, audit and operational control requirements.</li><li>Review and verify non-financial and financial customer requests, including account maintenance, account opening, credit card applications, cheque book and debit card requests, fixed deposits and telegraphic transfers.</li><li>Monitor CSR performance against KPIs, sales targets, NPS/CSAT thresholds and service standards, escalating unacceptable behavior or performance concerns when required.</li><li>Conduct daily huddles, review pending CRM service requests, monitor operational reports and ensure PRB stationery, documents and customer requests are properly controlled and actioned.</li></ul><p><strong>Skills and Experience&nbsp;</strong></p><br><ul><li>Bachelor’s degree or graduate qualification in any discipline, preferably in commerce or banking.</li><li>3 to 5 years of experience in banking, with exposure to customer service, operations or relationship management, preferably within the GCC market.</li><li>Working knowledge of banking systems, CRM and Microsoft Office applications, including Excel, PowerPoint and Word.</li><li>Experience in supervising or managing team members, with strong communication, attention to detail, customer focus and achievement orientation.</li></ul><p><span><strong>There’s never been a better time to join Emirates NBD.&nbsp;</strong></span></p><br><p><span>We’re one of the region’s most recognizable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.</span></p><br><p><span>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.&nbsp;</span></p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><u><b>Customer Service Adviser</b></u></p><br><p><b><u>Bupa Global, PO Box 5209, Dubai, United Arab Emirates</u></b></p><br><p>Full Time Permanent - 40 hours per week</p><br><p>Hybrid Working (2 days a week in the office)</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><u><b>Role Overview</b></u></p><br><p>We are looking to add Customer focused representatives to join our telephone based servicing team.&nbsp;These roles join a dedicated customer team within our partner in Dubai.</p><br><p><b><span>We service our customer globally around the clock. We ask&nbsp;that you be&nbsp;able to work 8 hour&nbsp;shifts (40 hours a week) between 08:00 –&nbsp;20:00 including occasional weekends and public holidays.</span></b></p><br><p><u><b><span>We make health happen:</span></b></u></p><br><ul><li><p><span>Support customers with their enquiries about their policies</span></p><br></li><li><p><span>Member correspondence either by phone or by writing following appropriate </span><span>investigation, in line with policy</span></p><br></li><li><p><span>Make changes to memberships according to policies</span></p><br></li><li><p><span>Reissuing and tracking members’ documents</span></p><br></li><li><p><span>Making manual collections from customers’ credit cards</span></p><br></li><li><p><span>Deal with billing inquiries</span></p><br></li><li><p><span>Raising manual credit notes and invoices when needed</span></p><br></li><li><p><span>Issue payment receipts for members and group payments</span></p><br></li><li><p><span>Deal with providers (Brokers) that may have any queries </span></p><br></li><li><p><span>Take responsibility for ensuring that the system records are accu</span><span>rate and up to date</span></p><br></li><li><p><span>Ensuring members’ contact details are up to date </span></p><br></li><li><p><span>Provide support to other internal Departments to overcome cultural and language </span><span>barriers</span></p><br></li><li><p><span>Coordinate with Service Partners to set medical treatments up</span></p><br></li><li><p><span>Handle members complaints and investigate</span></p><br></li></ul><p><u><b>What you will need:</b></u></p><br><ul><li><p>Previous training in a medical environment</p><br></li><li><p>Previous experience within Health Insurance experience within the UAE is essential.</p><br></li><li><p>Understanding of UAE Health Insurance regulations</p><br></li><li><p>Able to demonstrate a focus on excellent customer service within an insurance setting</p><br></li><li><p>Experience in working with procedures</p><br></li><li><p>Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</p><br></li><li><p>Must have excellent verbal and written&nbsp;(English)</p><br></li><li><p>Be able to work 8 hour&nbsp;shifts between 08:00 - 20:00 including occasional weekends and public holidays.</p><br></li></ul><p><u><b><span>Why Bupa?</span></b></u></p><br><br><p><span><span>We</span><span>’re</span><span>a health insurer and provider. With no shareholders, our customers are our focus.</span><span>Our people are all</span><span>driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave,</span><span>caring</span><span>and responsible in everything we do.</span></span></p><br><br><p><span><span>We encourage</span><span>all of</span><span>our people to “Be you at Bupa</span><span>”</span><span>,</span><span>we champion diversity, and we understand the importance of our people</span><span>representing</span><span>the communities and customers we serve</span><span>.&nbsp;</span><span>That’s</span><span>why w</span><span>e</span><span>especially</span><span>encourage applications from people with diverse backgrounds and experiences.&nbsp;</span></span></p><br><br><p><span><span>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the</span><span>minimum</span><span>criteria for the role.</span><span>We’re</span><span>committed to ensuring</span><span>you’re</span><span>treated fairly during the recruitment process and offer reasonable adjustments to anyone who may</span><span>benefit</span><span>from accommodations to the recruitment process</span><span>.&nbsp;&nbsp;</span></span></p><br><br><p><span><span>If you require</span><span>information</span><span>regarding</span><span>this role in</span><span>an alternative format</span><span>,</span><span>please email:</span></span><u><span>careers@bupa.com</span></u></p><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Dubai - OIC </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.</b><p>Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.</p><br><p>At Cochlear, we help people hear and be heard. As a Customer Service Coordinator, you will play a critical role in delivering an exceptional customer experience across the<b> Russia Region and STAN countries </b>by supporting distributors, professional customers, and internal stakeholders throughout the order-to-cash process.</p><br><p>Working closely with Sales, Logistics, Finance, Regulatory Affairs, and Marketing teams, you will coordinate customer orders, resolve enquiries, support service and repair activities, and help ensure the efficient delivery of products and services.</p><br><p>The role also provides operational support to sales, regulatory, and marketing activities in the region. This may include preparing metrics and reports, providing required documentation, supporting demo material availability, and assisting with related administrative tasks.</p><br><p>You will also identify customer needs, share insights with relevant teams, and support improvement initiatives that enhance the overall customer experience.</p><br><p><b>What you will do:</b></p><br><br><ul><li><p>Manage the end-to-end order processing cycle, including order validation, export documentation, invoicing coordination, shipment tracking, and customer communication.</p><br></li><li><p>Act as a key point of contact for distributors and, when required, professional customers, responding to enquiries via email, phone, online portals and other channels.</p><br></li><li><p>Coordinate with Logistics and other internal teams to support accurate and timely product delivery, selecting appropriate transport methods and providing shipping instructions where needed.</p><br></li><li><p>Track orders and escalate issues promptly when delays or problems occur during transit, keeping customers informed on shipment status and expected delivery timelines.</p><br></li><li><p>Support service, repair, loaner and exchange requests while maintaining a high level of customer satisfaction.</p><br></li><li><p>Partner with Sales Managers to support demand planning, pricing administration, reporting, special offers, exchange programs, upgrade programs and other commercial initiatives.</p><br></li><li><p>Support Finance and Sales teams with timely debt collection and cash-flow management activities.</p><br></li><li><p>Maintain accurate customer, product and order information across systems including SAP, Salesforce, Oracle, My Cochlear Portal and other databases.</p><br></li><li><p>Prepare reports, analyse data and provide insights that support business decisions and operational improvements.</p><br></li><li><p>Contribute ideas to improve systems, processes and team deliverables, while following relevant quality and safety procedures.</p><br></li></ul><p><b>About You:</b></p><br><br><ul><li><p>You are highly organised and thrive in a fast-paced environment where managing multiple priorities is essential.</p><br></li><li><p>You enjoy building relationships and delivering outstanding customer service to both internal and external stakeholders.</p><br></li><li><p>You are proactive, detail-oriented and comfortable working across multiple functions, countries and business priorities.</p><br></li><li><p>You bring a collaborative approach and are motivated by finding solutions that improve the customer experience.</p><br></li><li><p>You are confident using business systems and data to support decision-making and operational excellence.</p><br></li></ul><p><b>Required Skills &amp; Experience:&nbsp;</b></p><br><ul><li><p><b>Fluent Russian and English, both written and spoken</b></p><br></li><li><p>Minimum&nbsp;4 years of professional work experience</p><br></li><li><p>At least 2 years of experience in customer service, customer&nbsp;support&nbsp;or order management, ideally in a high-technology&nbsp;product environment</p><br></li><li><p>Strong customer focus and commitment to delivering high-quality service.&nbsp;</p><br></li><li><p>Strong&nbsp;organizational&nbsp;skills with the ability to manage a range of topics and activities in parallel.&nbsp;</p><br></li><li><p>Experience working with ERP and CRM systems such as Oracle,&nbsp;Salesforce&nbsp;and SAP.&nbsp;</p><br></li><li><p>Excellent written and verbal communication, interpersonal and relationship-building skills.&nbsp;</p><br></li><li><p>Bachelor’s degree in a relevant field.</p><br></li></ul><p><b>Desired Skills:&nbsp;</b></p><br><ul><li><p>Experience supporting distributors or business partners in international markets.&nbsp;</p><br></li><li><p>Knowledge of export documentation,&nbsp;logistics&nbsp;and international shipping processes.&nbsp;</p><br></li><li><p>Experience supporting customer complaints or service requests.&nbsp;</p><br></li><li><p>Familiarity with medical devices,&nbsp;healthcare&nbsp;or other regulated industries.&nbsp;</p><br></li><li><p>Experience&nbsp;identifying&nbsp;and implementing process improvements to enhance customer service outcomes.&nbsp;</p><br></li></ul><p>If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.</p><br><p>#CochlearCareers</p><br><p><b>How we recognise your contribution</b></p><br><p>At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.</p><br><p>For more information about Life at Cochlear, visit www.cochlearcareers.com</p><br> </div>